Customer Success, Upsell Expert

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

As a member of the Customer Success Marketing Expert team at Constant Contact, the Upsell Expert will work with our current clients to empower, educate, and enhance their usage successfully, utilizing proper package placement and add-on functionality of our industry-leading, all-in-one digital marketing platform. We’re seeking energetic, driven, and passionate individuals. Our goal is to work with customers to educate them on the tools within our product suite and convert the right customers into higher-tier packages to help them achieve their goals.

This role requires someone who is a self-starter, passionate about assisting SMB customers to achieve business goals and objectives, and leveraging proven communication skills in support of customer relationship building and partnership.

What You’ll Do:

• Make a high volume of outbound calls to warm leads with the intent of upgrading/adding add-ons to increase customer spend and retention


• Inspire small businesses to grow their business with our ever-growing suite of email and digital marketing solutions


• Understand a basic sales methodology to conduct a value-based conversation supporting a customer's desire to continue their marketing to achieve their goals


• Deliver against monthly conversion targets to achieve quotas

Who You Are:

• Bachelor’s degree and/or 1-2 years related experience in Sales


• Strong passion for helping small businesses succeed


• Experience with SMB’s and/or a small business is a plus


• Hungry to deliver results


• Experience and drive to achieve goals and targets


• Exceptional and persuasive communication skills, both verbal and written


• Coachable and willing to try new things


• Strong organizational and time management skills.


• Understanding of Constant Contact’s product suite and support processes


• Ability to communicate business value in the context of software platform solutions


• Preferred experience with CRM and office productivity platforms, e.g., Salesforce, Google Workspace


• This is a hybrid (40 hr a week) role, requiring a minimum of 2 days per week in our Waltham, MA office.

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees

$50,000 - $62,500 USD

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.


• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.


• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.


• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.