Visitor center supervisor

Job Description Summary

The individual in this role actively manages Visitor Center resources and activities to ensure departmental goals and customer service expectations are met with prospective students, families, school counselors and other guests. The VC supervisor works with all students and staff involved in the visit experience, including daily management of student staff and coordination with the admission counselors assigned to daily information sessions. The VC supervisor will ensure all details of daily visits run smoothly, the visitor center physical space is organized and well maintained, and that students and families feel welcome and comfortable during their visit. In addition, the VC supervisor will fully manage the group visit process including scheduling and communication with external groups, assigning appropriate student and staff support, coordination of food, facilities, or transportation needs, and performing post-visit follow-up.

Essential Duties

• Monitor visitor demand and availability to manage access and maximize opportunities for visits.
• Manage student office assistants and serve as daily point of contact for all other student employees including Ambassadors and Fellows.
• Participate in the hiring, on-going training and evaluation of all student workers who contribute to the visit experience.
• Evaluate, maintain, and update the Visitor Center training resources.
• Identify and implement ongoing improvements to enhance a visitor’s experience.
• Coordinate all group visits to the University including scheduling, communicating itineraries and serving as on-campus point person for the visit.
• Monitor and evaluate competitor activity of both on-line and campus visit experiences to bring new ideas that improve the visitor experience.
• Participate in recruitment and yield events including, but not limited to, open houses, school counselor visit days and accepted student events.
  
  

Other Duties

• Serve as a backup to Associate Director for troubleshooting scheduling needs.
• Compile and send Daily Visit Report to UGA team.
• Provide assistance to Officer of the Day for both phone calls and visitors.
• Contribute to setting the visit offerings throughout the year by compiling and submitting related reports.
• Assist with any professional activities needed in the office as determined by the demands of the admission cycle.
• Supervise, lead and instruct student workers in various clerical and project functions. Serve as back-up supervision to all student workers in the absence of their supervisor and provide feedback to their supervisors where appropriate.
• Assist operations staff with application material processing during busy periods.
  
  

Minimum Qualifications

• High school diploma required, associates/bachelor’s preferred.
• A minimum of 2 years of professional experience, preferably in customer service, project management, or visitor services roles.
• Exemplary customer service skills, attention to detail and open and welcoming interpersonal skills required.
• Ability to handle multiple tasks in a fast-paced environment.
• Belief in the value of a higher education and the capacity to articulate those benefits to the public in a manner that supports the admissions goals of the university.
  
  

Work Environment

• Fast-paced office environment with both scheduled and unscheduled demands on time in an open office space.
• This position requires full-time, in-person attendance on campus. Candidates must be able to commute daily and work on-site with the team.
• Position requires occasional work during evenings, weekends or other holiday periods.
• Physical skills required of this position include alertness in dealing with technical issues, accuracy in encountering large volumes of emails, phone calls and written communication.
  
  

Pay Transparency

At Bentley we offer a “total rewards” package designed to attract, motivate, retain, and reward our employees. This includes competitive compensation, robust benefits, career development and opportunities, generous paid time off, workplace flexibility and a positive, engaging employee experience. In alignment with the Massachusetts Pay Transparency Act and our commitment to equity and transparency, we’re sharing the salary grade range for this role. The grade range is based on market data and the scope of responsibilities. Final pay will depend on your experience, education, and other relevant qualifications.

Salary Grade Range

$25.82 - $41.55 per hour

If you have questions about the salary grade range or need additional information, please contact us at [email protected].

Bentley University requires references checks and may conduct other pre-employment screening.

DIVERSITY STATEMENT

Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.

Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.