Medical & Administrative Assistant

Position Overview:

We are seeking a highly motivated and detail-oriented Medical Assistant to join our Skin Center Boston family! The ideal candidate will be a strong team player with excellent communication skills who thrives in a collaborative environment. This position plays a vital role in delivering exceptional patient care while supporting our team of 3 providers and working alongside 3 medical assistants in a fast-paced and flexible clinical setting.

Benefits:

• Starting salary of $22/hour paid bi-weekly on Fridays
• 105 hours of paid time off (PTO) for full-time employees
• Paid time off for the following holidays: New Year’s Day (1/1), Memorial Day (last Monday in May), Independence Day (7/4), Labor Day (first Monday in September), Thanksgiving (fourth Thursday in November), Christmas Day (12/25)
• Professional development
• Supportive and collaborative work environment
• Opportunity to work with a diverse patient population in medical, surgical, and cosmetic dermatology
• Exposure to cutting-edge dermatology procedures and constant learning on the job
• Mentorship from experienced dermatology providers and clinical staff
• Team bonding events once quarterly

Requirements & Qualifications:

• Minimum commitment of 1-year
• Previous medical assistant experience in dermatology or other medical office (preferred but not required) and certification not required
• Work availability includes Monday-Friday and requires end-of-day flexibility daily -dependent on the patient schedule and clinical workload
• Employees must be flexible to protocol changes for the betterment and growth of our private practice dermatology clinic
• Strong teamwork and collaboration skills – ability to work effectively with a team of 3 providers, 3 medical assistants and 3 administrative staff
• Excellent communication skills (verbal and written) - clear, professional and empathetic patient interactions
• Ability to respect the privacy of others: patients and their protected health information
• High attention to detail, self-governance and organizational abilities
• Ability to multitask and prioritize in a fast-paced clinical environment
• Proficiency with EMR systems (ModMed experience preferred but not required)
• Professional demeanor and strong interpersonal skills

Professional Development:

• Networking and collaborating with other health professionals
• Shadowing providers to develop medical knowledge and interpersonal skills
• Leadership skills – Mentoring and orienting new staff when requested
• Management of provider/clinical workflow
• Delivering patient care in a respectful, culturally sensitive, and confidential manner
• Confidence managing patients’ end-to-end care
• Develop strong patient advocacy

Previous experience of the duties listed below are not required. These daily duties are shared amongst the clinical team throughout each work day.

Clinical Duties:

• Room and manage patient schedule for the providers, gather medical history, and review charts before visits
• Assist providers during consultations, assessments, and procedures (biopsies, excisions, skin tag removal, chemical peels, wound care, laser therapy, Botox, fillers, and cosmetic treatments)
• Scribe for physicians during patient visits
• Assist with minor surgeries (prepping, setting up a clean surgical field, handing instruments, applying ointments, bandaging, and removing sutures)
• Collect and label lab specimens for testing (biopsies, urine samples)
• Sanitize and restock exam rooms, ensuring proper infection control measures
• Administer injections (optional) and apply topical medications as directed
• Perform wound and bandage checks, change dressings, and provide post-operative follow-up care
• Autoclave instruments and supplies
• Contact pathology labs, process patient samples, and document findings
• Ensure all supplies, equipment, and treatment rooms are adequately stocked on a daily basis
• Order clinic supplies and verify inventory check list

Administrative Duties:

• Schedule and confirm patient appointments; assist in patient registration and check-in/out
• Maintain accurate patient medical records, EMR charting
• Obtain patient consent forms and record special patient needs/preferences
• Provide follow-up communications with patients (via text, email or phone call) as needed
• Facilitate patient referrals, send prescription authorizations, and liaise between patients and providers
• Data entry, filing, and distributing clinical correspondence
• Review and update patient demographic information
• Support patient flow and clinic efficiency throughout the workday
• Clean and tidy patient and shared spaces

Prior Authorization Duties:

• Submit prior authorization requests to insurance companies for medications
• Keep track, document in patients’ chart and follow up on pending prior authorization requests via phone, fax, and online insurance portals to ensure timely patient care
• Coordinate with pharmacies to resolve medication authorization issues
• Communicate authorization approvals, denials, and requirements to patients and providers
• Obtain medical records and clinical documentation to support authorization requests
• Process peer-to-peer review requests between providers and insurance medical directors

How to Apply:

• Interested candidates should submit their resume, cover letter, and references to [email protected]. Please include, Application for Medical Assistant Position from [Your Name], in the subject line.

Skin Center Boston is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to creating a diverse and inclusive workplace.

Pay: From $22.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Employee discount
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance

Work Location: In person