Inside Sales Support Coordinator

Our Opening and Your Responsibilities

As our Inside Sales Support Coordinator, you will process order flow by examining incoming orders, validating data accuracy, coordinating with key stakeholders, and executing essential daily operations to ensure departmental efficiency. This role will collaborate with regional sales managers to support account growth strategies, evaluate user specifications, create quotations, audit technical orders, and support maintaining the opportunity pipeline. You will also serve as a customer liaison, building and sustaining strong business relationships and customer loyalty through effective communication and support.

Essential Duties and Responsibilities:

• Communicating information to customers and sales agencies regarding the availability of parts, list pricing, shipment dates, and tracking numbers based on inbound inquiries.
• Overseeing the completion of CRM tasks assigned by internal teams.
• Assisting with billing disputes.
• Proactively communicating with customers regarding overdue items.
• Supporting entry of complex orders.
• Reviewing outstating pipeline and supporting the Regional Sales Manager (RSM) by requesting opportunity follow-up/updates from channel partners.
• Coordinating with RSMs within the organization to achieve problem resolution and addressing customer issues promptly and effectively.
• Supporting the process of account qualification to determine account potential.
• Accurately completing professional customer quotations and pre-sales activities.
• Working closely with the data steward to maintain CRM database accuracy.

What You Need to Succeed

• 1-3 years of customer service experience, ideally in a life science industry.
• Ability to be adaptable in a fast-paced environment.
• Strong interpersonal skills with the ability to be detail oriented and learn quickly.
• Curious and inquisitive mindset.
• Willingness and ability to comprehend technical concepts.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, educational matching gift program, perks and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in precision instrumentation
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across the Mettler Toledo
• Global recognition for the quality of our products and services
• $24 - $26/hr

About Mettler Toledo

The Process Analytics division within METTLER TOLEDO () produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.

Product applications include:

• Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
• Measurement of conductivity and pH in a range of chemical applications.
• Measurement of turbidity, CO2 and O2 in beer production.

Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected]

For those who prioritize precision, Mettler Toledo is precisely where you belong.