Part-time Customer Service Representative

Job Description

Job Description

Description:

This position is the primary point of contact for customers inquiring about Wind River Environmental’s products and services. The CSR takes ownership of thoroughly understanding the features and benefits of all the consumer products and services we offer. The CSR also keeps current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing and maintain record of customer contacts. The CSR handles a large volume of inbound calls daily related to our many service offerings, including septic, drain cleaning, grease removal, inspections, and many other detailed topics.

Location: Marlborough, MA

Pay Range: $17-$20 per hour

Shifts: The following shifts are available M-F (no weekends):

• 5 hours over 5 days, Monday-Friday; flexible between 7:00 AM and 7:00 PM
• 8 hours over 3 days, with flexibility of starting at 7:30, 8:00 or 8:30 AM and ending at 4:00, 4:30 or 5:00 PM

Essential Duties and Responsibilities

• Answers customer calls and concerns from Residential Pumping Queue
• Provide engaging and educational customer service to customers to make sure they are educated on the value of pumping services and options
• Schedules residential pumping services
• Determines service need by working with customers and documents all calls in accordance with department requirements
• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Maintains order management system by entering in service orders
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests
• Is able to work in a metric / goal driven environment. CSR’s have both individual and group goals to work towards
• Able to manage a heavy amount of inbound and outbound calls in a timely manner

Knowledge, Skills and Abilities

• Ability to understand instructions furnished in written, oral or diagram form
• Strong oral and written communication skills for customers, co-workers, and management alike
• Ability to demonstrate basic customer service skills with all costumers (showing interest and empathy as appropriate)
• Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs
• Ability to work independently and manage pressure to meet deadlines
• Basic computer literacy including email and internet skills
• Ability to perform basic math functions
• Ability to work in a fast-paced environment
• Highly detail oriented
• Ability to learn operating procedures quickly and be able to execute consistently up to standard

Minimum Education / Experience / Qualifications

• Must have High School Diploma or equivalent
• Previous customer service experience
• Must be able to operate in a drug-free workplace

Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks, and related waste systems. Headquartered in Marlborough, MA we offer a full suite of services to business, residential and municipal customers throughout the East Coast. Wind River Environmental is an Equal Opportunity Employer.

Wind River Environment LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

“Wind River Environmental participates in E-Verify. Additional information is available in English (PDF) and Spanish (PDF