Manager, Business Administration, Nursing

Overview

The Manager of Nursing & Patient Care Services Business Administration is responsible for supporting the financial, operational, and administrative functions within the department. Reporting to the Senior Director of Business Administration, this role manages day-to-day business operations, departmental data analytics, and adminstrative services. The Manager will collaborate with department leadership and other institutional stakeholders to optimize resource utilization, enhance service delivery, and contribute to the achievement of departmental goals.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care . We are united in our mission of conquering cancer, HIV/ AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds , and design programs to promote public health particularly among high-risk and underserved populations. W e conduct groundbreaking research that advances treatment , we educate tomorrow's physician/researchers , and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

This position’s work location is hybrid with two or three days per week remote. The selected candidate may only work remote days from a New England state (ME, VT, NH, MA, CT, RI).

Responsibilities

• Manages day to day financial and administrative operations of NPCS Administration.
• Provides leadership, training, and development and oversight to analyst staff as well as temporary staff or per diems as required.
• Serves as coach, mentor, and subject matter expert to other administrative staff within the department for their work related to finance, analysis, and our time capture application (UKG). Trains new staff on topics related to the managers expertise.
• Oversees financial management of more than 40 operational cost centers and greater than 50 discretionary funds: monitors implementation of budgets providing ongoing analysis and recommendations to Nursing Executive Leadership.
• Consults with NPCS leaders on position control requests, liaises with Financial Planning to ensure all requests are properly supported by data and that the business cases are well articulated.
• Manages the onboarding of new vendors and completion of new contracts; o versees creation of purchase orders and payment requests.
• Consults with NPCS leaders to define business requirements for new report requests, identifying the appropriate tools and personnel to conduct the analyses, assessing the accuracy of the completed analyses and developing actionable insights, often conducting advanced analyses themselves.
• Assesses gaps in financial and operational reporting; works to fill gaps by identifying existing tools to fill the need or designing new reports, defining report periodicity, delegating report execution, assuring report quality, accuracy, and timely delivery.
• Collaborate with the Enterprise Data & Analytics department to create and publish insightful dashboards used by leadership to support clinical operational decision making.
• Designs, maintains, and improves department financial and operations workflows.
• Manages special projects and assignments as needed.
• Ensures that standard operating procedures for scheduling and time capture are well-documented, followed, and regularly reviewed for process improvements, supervising administrative staff that support these scheduling tasks and assuring the quality of their work.
• Provides leadership and oversight to ensure continuity of mission-critical financial and business functions during staff absences, including sick calls, vacations, or leaves of absence.
• Responsible for hiring, training, and evaluating staff who manage financial, analytical, business, and administrative tasks, ensuring a high-quality work product and adherence to departmental standards.
• Collaborate with the Senior Director, Business Administration and the Operations Manager, Nursing Administration, to make other assignments to the programmatic/administrative staff in support the ongoing operations of clinical units and may involve participation in project teams.

SUPERVISORY RESPONSIBILITIES: Directly supervises Financial and Data Analysts and Administrative Staff

Qualifications

• Bachelor’s degree required. Master’s degree preferred
• 5 years progressive experience working in a hospital or healthcare facility required
• Supervisory experience is preferred

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Able to function independently in fast paced environment
• Strong problem-solving and decision-making abilities, with a focus on process improvement and operational efficiency.
• High standards of accuracy in data analysis and presentation preparation
• Excellent communication and interpersonal skills, with the ability to build relationships and collaborate with stakeholders at all levels.
• Strong customer service orientation
• Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously
• Proficiency in data analysis and reporting tools, with the ability to interpret and present data to inform operational decisions.
• Experience in workforce planning and capacity analysis to optimize staffing levels and improve service delivery.
• Proficiency in scheduling and time capture software with the ability to train others in its use
• Ability to and experience in developing and implementing standard operating procedures and process improvement
• Strong leadership and management skills, with the ability to motivate and develop a team.
• Ability to be a flexible proponent of change
• Ability to handle complex and multi-part analysis and prepare summaries of important points
• Ability to work closely and effectively with all levels of staff within the organization, including executive management
• Ability to maintain and apply an understanding of financial management principles
• Transparent, respectful, and inclusive

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.