Patient Access Supervisor (40 Hours, Days)
- Collaborates responsibly with Patient Access Coordinators on the attainment of shared goals.
- Communicates regularly with subordinates, Financial Coordinators, Patient Access Manager, and other clinical staff as needed to address identified issues/concerns and opportunities to improve the patient care experience.
- Oversees all scheduling, training, workflow, staff assignments, and coverage for all Patient Registration staff members.
- Identifies operational issues and challenges and potential patient safety issues, raises them to Manager, and works with Manager to resolve.
- Supports execution of performance improvement initiatives within the department or with other hospital departments.
- Assists in resolving patient concerns.
- Assists Manager to ensure all personnel department policies and procedures are followed.
- Acts in the capacity of Manager in his/her absence and informs Manager of all issues upon his/her return.
- Attends in-service presentations and completes mandatory education week, including but not limited to, infection control, patient safety, and quality improvements.
- Provides input to Manager on staff evaluations.
- Performs all other duties as assigned.
- High school diploma or equivalent and 2+ years of Patient Access experience in a hospital setting, or equivalent combination of education and experience.
- Bachelor’s degree preferred.
- Prior supervisory experience preferred.
- Ability to oversee employees.
- Knowledgeable with Meditech, Epic, Outlook, Microsoft Office.
- Strong customer service and communication skills.
- Strong collaboration skills and ability to work effectively as part of a team.
- On-call 24 hour/7 day week coverage required; rotates with Patient Access Manager
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