Operations Specialist

Job Title

Operations Specialist

Job Description Summary

The Operations Specialist provides operational support to the President of Americas Retail Services and the broader Retail Services leadership team. This individual plays a critical role in ensuring seamless coordination across all aspects of the business — from managing priorities and communications to executing key meetings, events, and strategic initiatives. The ideal candidate is a polished, initiative-taking professional who thrives in a fast-paced environment. They bring exceptional organizational skills, business acumen, and the ability to anticipate needs while maintaining a high degree of confidentiality and professionalism.

Job Description

Key Responsibilities:

Executive & Team Support

• Serve as a key point of contact for clients and internal stakeholders, coordinating meetings and pitches, office visits, and material distribution.
• Partner with the events and marketing team to develop and execute client, PR and employee events. Coordinate domestic and international itineraries as required. Proactively manage event details and pre-meets to ensure success.
• Partner with Finance to manage event budgets including client parties, conventions, and conferences.

Operations & Coordination

• Maintain distribution lists, dashboards, and reporting tools to ensure accurate, real-time information sharing.
• Support vendor management, contract renewals, and budget tracking in partnership with Finance and TDS.
• Generate and maintain Engage reports to track project and deal status. Supply pipelines from Engage to support business forecasts.
• Support ICSC and client events, ensuring seamless coordination with outside vendors and timely payments. Attend conferences across the U.S. to provide client/brokerage support.
• Partner with Marketing on major events, including managing distribution lists, coordinating vendors, and assisting with budget administration.
• Contribute to project management efforts by tracking deliverables, timelines, and cross-functional dependencies.

Communications, Collaboration & Events

• Partner with marketing to draft and edit correspondence, memos, and announcements to ensure consistent, professional communication across the platform for town halls and internal and external events.
• Coordinate cross-functional participation in town halls, team meetings, and quarterly updates. Support guest speakers and drive premeets.
• Manage logistics for internal and client-facing events, including ICSC conferences (Las Vegas & New York City), booth activations, and client entertainment.
• Collaborate with Retail partners in Marketing, Research, Consulting, and Finance to ensure operational alignment and execution excellence.
• Support onboarding for new brokers across the U.S. and maintain accurate, up-to-date primary broker lists.
• Build strong relationships across platforms to facilitate communication, problem-solving, and decision-making.

Qualifications & Skills

• Bachelor’s degree or equivalent experience preferred.
• 5+ years of executive support or operations experience in a professional services or corporate environment.
• Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Technical aptitude and ability to learn new tools such as Engage, Placer, and CRM platforms
• Experience managing dashboards, data-driven reports, and operational tracking tools.
• Excellent project management, prioritization, and time management skills.
• Strategic thinker with the ability to anticipate needs and identify potential issues before they arise.
• Exceptional written and verbal communication skills, including experience preparing executive-level correspondence and presentations.
• High emotional intelligence, professional presence, and the ability to build trust with senior leaders and clients.
• Proven ability to maintain confidentiality, exercise discretion, and sound judgment. Calm and resourceful under pressure, with an initiative-taking, solution-oriented mindset.

Why Join Us:

This is a unique opportunity to play an integral role within a market-leading organization and support one of the most dynamic, client-focused teams in the industry. You will contribute to high-impact initiatives, collaborate with top professionals across the Americas, and help drive the continued growth and success of our Retail Services platform.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 85,000.00 - $100,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”