Concierge Associate

About HMG+

HMG+ is a highly acclaimed front-of-house hospitality firm, known for its exceptional staffing and training services. Whether it's for individual gatherings, corporate events, grand functions, or large-scale events, HMG+ consistently delivers amiable and expertly trained personnel including servers, bartenders, captains, coat check attendants, and promotional staff. Additionally, HMG+ offers ongoing staffing solutions, including permanent placements and extended assignments for roles in dining management, administration, conferences, and catering.

Our Client : To be discussed
Location: Boston, MA

• Welcoming guests in the office lobby as the main point of contact for any visitor/guest or employee for the organization.
• Ensuring a seamless and personal guest journey.
• Escorting guests to their booked meeting room within the building, informing the host of the guest’s arrival.
• Understand customer’s needs and provide them with 5 Star professional service.
• Attending to guest's wishes and requirements.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Arrange events, excursions, transportation etc. upon request from guests.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
• Handling external and internal calls in a professional manner.
• Assisting hospitality setting up rooms with beverages and food.
• Manage any external catering requirements from third party vendors.
• Booking of meeting rooms using EMS, OfficeSpace and MS Outlook accurately and ensuring that all AV, room layout and food and beverage requirements are noted.
• Continually monitor reception inbox ensuring e-mails are responded to in a timely manner.
• Booking of transport for employees and clients.
• Managing Visiting Attorney office, room bookings and visitor pass management.
• Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests.
• Occasional requirement to support client functions that run into the evening.
• Always acting according to the client’s standards.
• Assist in the daily production of clients visiting attorney email.

Job Qualifications:

• 3-5 years previous experience working in a Concierge/Host role for a blue-chip company within a high-end Hotel, Country Club, Restaurant, Retail or applicable Commercial environment.
• Outstanding guest services skills, sophisticated verbal & written communication skills.
• Good time management skills.
• Have great interpersonal skills and an outgoing personality.
• Must possess a professional presentation and presence.
• Have an excellent command of the English language, both in verbal and written communication.
• Be highly organized and have an eye for detail.
• Be able to work well under pressure and have the ability to act pro-actively and intuitively.
• Ability to prioritize, work under pressure, plan ahead and anticipate problems.
• Excellent communication skills both written and verbally.
• To act with integrity at all times and embrace the company philosophy.
• Relationship management and communication: ability to create and maintain strong relationships and channels of communication with key interfaces and the business.
• Administrative skills: ability to multitask, prioritize workload and provide administrative support.
• Customer focus: passion and ability to understand the needs of the client and provide customer service and superior client service.

HMG Plus is the Tri-State’s leading hospitality staffing service, focused on specialized hospitality training and recruiting. We find our success in our passion for hospitality, our commitment to excellence in service, and in the power of people. We believe the right people- carefully chosen, rigorously vetted, properly trained, impeccably presented, and led by a team that’s always ready and on-demand have the ability to transform any hospitality experience. While we are industry experts with our history spanning over two decades, it’s time to hone the art of change for our new future. HMG Plus looks forward to being 100% ServSafe certified, expertly trained in safety and sanitation, and technologically forward to best fit all evolving needs. We are here to be both the experts in hospitality staffing and hospitality safety. Above all else, HMG Plus is here for you to make your hospitality experience exceptional.We found it in our passion for hospitality, our commitment to excellence in service, and in the power of people. We believe the right people—carefully chosen, rigorously vetted, properly trained, impeccably presented, and led by a team that’s always ready and on-demand—have the ability to transform an event and the experience of everyone who attends it. We prove it to our clients (and theirs) event after event. We look forward to doing the same for you.