Customer Service Representative II
Job Responsibilities:
- Perform Customer Service Support functions as the first point of contact with the customer.
- Adhere to ISO9001 Customer Service Procedures and Work Instructions.
- Maintain Quote Log and Production Order Log Tracking Database.
- Utilize the ERP-LX (Order Entry) system.
- Provide Part, Pump, Motor quotes to customers as required.
- Assist with Warranty claim Processing.
- Assist with Credit Memo / No Charge requirements.
- Preparing the customer communication folder.
- Perform Order Entry Processing and provide Order Status updates as required.
- Process Change orders (address changes, schedule date, carrier changes).
- Assist Sales teams with customer support activities.
- Understand and perform Export Compliance tasks as required.
- Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.
- Other duties as assigned by the Customer Service Manager.
Skills:
- SAP experience / CRM
- Warranty claim Processing
- invoice billing issues
- Order Entry
Education/Experience:
- High School Diploma.
- Prefer associates degree individuals or some level of college experience.
- Strong financial/accounting skills required.
- Problem solving skills and strong written and verbal communication skills required.
- Must be knowledgeable in MS Office applications.
- 1-3 years experience
Recommended Jobs
QA CAPA Engineer II
JOB DESCRIPTION Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description When you're part of the team at Thermo Fisher Scientific, you'll do important w…
Fitness Instructor (Part Time, After School, In-Person)
Schedule: Typically 1 hour per week for 10 weeks (after school); exact days/times vary by assignment Location: On-site at a partner school; varies by assignment Start Date: Rolling openings …
Automotive Technician
Job Description Job Description Description: About Us: At Clay Subaru, we pride ourselves on delivering exceptional service to our customers while fostering a family-oriented and supportive w…
Mental Health Parent Coach
Job Description - Mental Health Coach Wonder is seeking a mental health coach to provide transition support centered on a holistic and integrative family systems approach. This is a part-time contrac…
System Engineer (MBSE)
Model Based Systems Engineer Lincoln, Mass Full Time: 4-5 days onsite – with flexible start and end times The Wingbrace Digital Engineering Team is charged with identifying, deve…
Business Process Architect (Boston, MA)
Location: Boston, MA (On-site; local candidates only) Start Date: March 3, 2025 Duration: 41 Weeks, 1 Day (Likely extension) Hours/Week: 40 hours Travel/Expenses: Not covered by client Jo…
Paralegal (Remote-eligible)
Join to apply for the Paralegal (Remote-eligible) role at Vertex Pharmaceuticals Join to apply for the Paralegal (Remote-eligible) role at Vertex Pharmaceuticals Get AI-powered advice on th…
Student Intern High School
POSITION SUMMARY : Must be a high school student (18+ years of age) with a permit to work or a high school graduate enrolled in a degreed or vocational program. Must learn and understand the ba…
Information Systems Security Officer
Job Responsibilities: This role is supporting Programs and Client prefers candidates with midlevel experience: Assist and support necessary compliance activities (e.g., ensure that system secur…
Investment Funds Associate
Job Description Job Description Am Law top 10 and one of the world's most elite law firms seeks a highly qualified associate to join their Investment Funds Group. Ideal candidates will have …