Director, Retail Experience - Coffee, Juice, and Beverage Concepts

Craft Culture. Lead Retail. Inspire Moments.

At Infuse Hospitality, we believe retail is more than a transaction. It is a curated experience that connects people through flavor, service, and ambiance. We are seeking a dynamic leader to elevate our entire beverage retail portfolio across coffee, juice, and specialty drink concepts. This role will shape the guest experience across all our retail environments, from bean to blend to brand.

What You Will Do:

Lead the Retail Experience

Own the full guest journey across all beverage retail touchpoints. Ensure every interaction reflects our commitment to quality, hospitality, and innovation.

Drive Operational Excellence

Develop and implement scalable standard operating procedures across multi-unit beverage operations. Monitor performance metrics including labor efficiency, product margins, and guest satisfaction.

Develop and Inspire Teams

Recruit, train, and mentor retail teams including baristas, juicers, shift leads, and store managers. Build a culture rooted in hospitality, craft, and accountability. Create leadership development pathways and succession plans.

Curate and Innovate Products

Collaborate with culinary and vendor partners to curate seasonal menus and signature offerings. Select beans, juices, equipment, and packaging that reflect brand values and guest preferences. Pilot new concepts and formats such as mobile carts, pop-ups, and express counters.

Represent the Brand

Ensure brand consistency across signage, uniforms, merchandising, and guest interactions. Partner with marketing to launch campaigns, activations, and loyalty programs. Champion sustainability and community engagement through every cup and blend served.

Leverage Technology and Data

Integrate digital tools for mobile ordering, loyalty programs, and guest feedback. Use data to inform product mix, staffing models, and promotional strategies. Explore emerging technologies to enhance convenience and personalization.

Who You Are

1. A seasoned retail leader with experience in coffee, juice, or beverage-focused environments
2. Passionate about hospitality, team development, and operational excellence
3. A strategic thinker with a hands-on approach and a bias for action
4. Comfortable collaborating across culinary, operations, and marketing teams
5. Obsessed with quality, consistency, and creating memorable guest moments

Why Infuse Hospitality

We are a collective of creators, curators, and connectors redefining the food and beverage experience in workplaces, public spaces, and beyond. Join us and help shape a retail program that is as bold and inspiring as the people we serve.

Ready to lead the next wave of retail hospitality?

Apply now and let’s craft the future of coffee, juice, and beverage retail together.