Manager, Clinical Risk Management & Patient Safety

Requisition Number: 11115

Pay Range: $44.31 - $66.81 per hour

Location: 1035 Cambridge Street
Work Days: 3 days/week
Category: Professional and Management
Department: Risk Management
Job Type: Part Time
Work Shift: Day
Hours/Week: 24
Union Name: Non Union

The Risk Management Department promotes a culture of safety and minimizes risk across CHA by proactively identifying, investigating, and responding to adverse events and potential liabilities. Working closely with Legal, Quality, and Patient Safety teams, the department oversees occurrence reporting, regulatory compliance, and claims management. Through staff education, policy development, and root cause analyses, Risk Management supports patient and employee safety, regulatory readiness, and continuous organizational improvement.

The Manager, Clinical Risk Management & Patient Safety plays a key role in promoting a culture of safety and minimizing risk across CHA. Reporting to the Senior Director of Risk Management & Patient Safety, this position is responsible for the day-to-day operations of the organization-wide Risk Management Program.

Working in close collaboration with other members of the Quality & Safety Department, the Manager, Clinical Risk Management & Patient Safety supports the identification, investigation, reporting, and management of adverse events, occurrence reports, malpractice claims, and other indicators of patient harm. This role helps strengthen regulatory readiness, ensure compliance, and drive continuous improvement across the organization.

Key Responsibilities

Oversee occurrence reporting and adverse event investigations

Conduct root cause analyses and support preventive risk strategies and corrective action plans

Monitor and manage malpractice claims in collaboration with CRICO

Ensure compliance with regulatory and accreditation standards (e.g., DPH, Board of Registration in Medicine, Joint Commission)

Support staff education, policy development, and quality improvement initiatives

Analyze data and trends to identify system-wide risk patterns and improvement opportunities

Qualifications

Bachelor’s degree required; Master’s degree preferred (relevant experience may substitute)

RN strongly preferred; clinical experience highly desirable

3–5 years of risk management experience

Strong knowledge of quality improvement processes, tools, and measurement

Familiarity with Joint Commission standards and state regulatory requirements

Experience conducting root cause analyses and implementing preventive strategies

Proficiency in RL Datix, Google Business suite, preferred

Skills & Competencies

Highly organized with strong analytical and problem-solving skills

Knowledge of epidemiology and clinical quality metrics

Strong communication and relationship-building skills

Ability to work independently and collaboratively

Comfortable operating in a fast-paced, dynamic, and high-stakes environment

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.