Product Manager

Medisafe is looking for an experienced Product Manager to join a dynamic and fast-paced environment and work with cross-functional teams to design programs that deliver the company’s vision and strategy and meet our client’s goals. By implementing Medisafe’s technology and best practices, the Implementation Manager will be able to influence patients’ lives and provide them the best support throughout their journey.

Medisafe is a market leader of digital patient support services, using AI and personalization tools to help patients cope with complex challenges.

As a Product Manager in Medisafe, you will be responsible for the full ideation and implementation cycle of digital patient support programs. You will start by gaining a deep understanding of the patient’s challenges and needs before and during their treatment. You will map business challenges and goals. You will then define product requirements and lead the solution design to best support patients by the digital platform and tools that Medisafe develops. You will do so by working closely with internal stakeholders (Partner Success Managers, Product Managers, UX Designers, Behavioral Insights, and content experts) as well as with customers and partners from the Healthcare Industry. You will be at the intersection between the business, customers, product, and technology.

You’ll also be responsible for creating stable and robust infrastructure, defining processes and workflows, and preparing for this position to scale up, so when the time comes, we will be able to build a team.

What You Will Do:

Manage the end-to-end process for customer program implementation. Everything from mapping the customer needs and performing research – through using Medisafe’s platform to create optimized solutions for clients, reviewing the solutions with the client and getting feedback, preparing materials for legal review and finally launching a full working program on time
Understand the project scope, lead and collaborate with all stakeholders (PS, sales, product management, development, quality assurance, support, operations, infrastructure, as well as external partners and their customers) during the implementation process.
Define and design high-level use cases on complex solutions that best address partner/customers’ needs and gain customer acceptance by conceptualizing product development improvements.
Work closely with the Partners Success team to provide status updates regularly.
Where necessary, escalate project risks and issues and coordinate mitigation plans.
Assist with training partners and onboarding new customers.

Who You Are:
In addition to having the ability to deliver outstanding products to our clients, this individual will have:

Education – Bachelor’s degree
Relevant experience:
3-4 years of relevant work experience in product or project management in the healthcare space
Familiarity with Pharmaceutical regulation processes and terminology
Experience in startup culture – advantage

Skills:
Passionate and knowledgeable about technology and digital solutions
Excellent writing, editing, and proofreading skills
Strong Project Management expertise, with familiarity working on numerous concurrent projects. Meeting aggressive deadlines while keeping an eye for detail and deep commitment to customer service.
High understanding of the product development process
Excellent client-facing skills with great verbal skills, including the ability to explain complex processes to non-subject matter experts over client meetings and presentations.
Leadership qualities and self-motivation to work in an environment with great autonomy and flat hierarchy.
Team-player; an effective collaborator that can work with cross-functional teams

You’ll be joining a growing company with offices in Boston, London, and Haifa and collaborating with world-class product managers, engineers, marketers, and designers in a fast-paced, rapidly advancing mHealth space.
This is a new position immediately available in our downtown Boston office, although the Boston team is working remotely for now. You will be a valued team member and be on the cutting edge of driving better patient outcomes through mHealth applications.

Benefits:
Compensation depends on skills and experience. Medisafe offers a generous package such as medical insurance, dental insurance, vision insurance,401(k) plan, transportation reimbursement, bonus plan, PTO, FSA, Life insurance, employee discounts, and other benefits. Unique perks are nice but most important is your startup’s prospects for success. We focus our attention, time, and energy on improving the lives of millions of those prescribed at least one daily medication. If it sounds like you’d fit in, talk to us!