Mental Health Client Services Manager

Szafran Psychology Group (SPG) is looking to hire a full-time virtual assistant to serve as office manager and intake coordinator. SPG is a small but quickly growing outpatient group psychology practice that specializes in providing LGBTQIA+ and neurodivergent affirming therapy and assessments to children through adults. The practice has a physical office in Salem, MA, with clinicians seeing clients both remotely and in person.

SPG is looking for a committed, reliable, and detail-oriented assistant to join our team . Someone who has a background in medical or mental health office management is required . SPG is looking for a candidate who has strong organizational skills and can triage multiple tasks assigned to them. Someone who is a self-starter and can “jump right in” to not only identify problems but also propose solutions will do well in this role.

Key responsibilities:

• Communicate with potential clients to schedule initial phone consultations, register clients into the practice EHR (Theranest), verify insurance benefits, and send appointment confirmation emails.
• Coordinate with practice billing assistant to identify and resolve claim issues/denials.
• Complete pre-authorization requests for psychological/neuropsychological evaluations
• New employee onboarding and training
• Complete credentialing with insurance companies for new clinicians
• Assist president in onboarding and hiring new clinicians
• Making updates to the practice website
• Communicate with current clients re billing issues- lapses in insurance coverage, expired credit card on file.
• Collaborate closely with president to improve onboarding system and troubleshoot issues when needed.
• Assist clinicians with making client appointments and maintaining their schedules.
• Oversee projects, such as creation of employee manual, among others
• Collaborate with president to identify and follow through on marketing opportunities in the local community with the aim of establishing referral relationships and growing practice.

Requirements:

• Resident of New England (MA, RI, NH, CT, VT, ME)
• 2+ years of experience in medical or mental health billing or office management
• Strong organizational skills with attention to detail and follow-through
• Excellent written and verbal communication skills
• Ability to manage time independently and prioritize tasks
• Commitment to professionalism and a positive client experience

Qualifications:

Proven administrative experience in a healthcare, office management, or similar role.

• Strong technical skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint) and comfort with navigating complex systems.
• Excellent verbal and written communication skills for interacting with clients, clinicians, and external professionals.
• Exceptional attention to detail, organization, and time management.
• Ability to work both independently and collaboratively as part of a supportive team.
• Previous experience in mental health or front desk operations is a plus.

Additional Information:

• Hours: 30 hours per week
• References: Reference check required from previous employer.

TO APPLY:

Email a cover letter and resume/CV to Dr. Patrick Szafran at [email protected]. Applications will not be considered without a cover letter.

All applications are reviewed on a rolling basis until the position is filled. Please include the name and contact information of two professional references.

SPG is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time, Contract (1099)

Pay: $25.00 - $30.00 per hour, with opportunities for advancement

Schedule:

• M-F – day time availability required
• Flexible hours

Work Location: Remote

Pay: $25.00 - $30.00 per hour

Work Location: Remote