Front Office Specialist

Job Description

Job Description

About Us

We're more than just quality treatment for substance use disorders. We're a total health community. At SSTAR, our mission is healing the community, one person at a time. We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone we touch. SSTAR is a Federally Qualified Health Center (FQHC) which affords our employees eligibility to apply for one of our three Loan Repayment Programs.

The Front Office Specialist performs clerical and reception functions for the Rapid Access Department and coordinates with other departments as required.

Benefits

• 403B
• Dental insurance
• Disability insurance through Massachusetts PFML
• Employee discounts, cell phone, eyewear etc.
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Flexible Spending Account
• Opportunities to earn CEU's
• Voluntary Benefits including but not limited to, Disability, Life, Critical Illness, Accident and Disability Insurances

Duties & Responsibilities

• Facilitates rapid access appointments.
• Initiates connection to identify clinician for appointment.
• Monitors wait times for clinician contact; provides input on workflow timeliness to care.
• Answer telephone lines and check messages.
• Check-in and Check-out patients accurately and timely.
• Open Batch and Enter Transactions, Collect Co-pays.
• Check and Run Insurances and Change PCP.
• Verify Demographic Information at Check-in (Phone, Address, PCP).
• Understanding of alerts -how to read, enter, and remove.
• Knowledge of sliding Fee, waiver form, release of records, and other forms.
• Adding Insurance Cards and Picture to Patient Chart.
• Responsible for informing and registering patients for patient portal.
• Obtain all appropriate signatures for patient forms.

Education & Experience

• High School Diploma or equivalent.
• Minimum one year experience in community behavioral health environment.
• Knowledge of substance abuse services.
• Ability to multitask in a high-paced environment.
• Strong organizational and communication skills.
• Ability to remain calm, focused, and compassionate when working with clients.
• Demonstrated ability to work cooperatively with other professionals and maintain appropriate boundaries.
• Sensitivity to diversity issues and a commitment to cultural competency.
• Bilingual (English/Spanish or English/Portuguese) preferred.

$17-$18.50/HOUR