Customer Service Representative - Supply Chain
Job Responsibilities:
- Interfaces with internal and external customers, including coordinating activities with Client functional areas, manufacturing, sales, distribution, and field service.
- Accurately and expeditiously handles all customer complaints and inquires, including status, production, delivery, and billing inquire.
- Performs all order error/processing and maintenance functions for order-base and proposal-based orders.
- Coordinates with customer regarding product selection, placement of order, delivery schedules, and expediting.
- Pro-actively solves problems with customer interaction that results in positive feedback and improved relationship.
- Provides product information which may include some technical information.
- Utilizes and maintains information in systems including SAP, Quote to Cash, Intranet, SAP, Buy Automation, Extranet, any Shared Drive and External Accounts Websites.
Skills:
- Are a fast learner and willing to travel periodically for training opportunities.
- Have excellent verbal and written communication skills.
- Are flexible and have the proven ability to prioritize work, work independently and meet deadlines.
- Have the ability to foster and maintain a good working relationship with people outside and inside of the Company.
- Have strong mediation, negotiation and facilitation skills.
- Have working knowledge of computer operating systems, specifically Microsoft Windows.
- Have experience with standard business application software including MS Word, MS Excel and MS Access.
Education/Experience:
- SAP experience is preferred.
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