GS LatAm Client Service VP
- Manage a team of Client Service officers/AVPs, overseeing/directing activity and providing experienced guidance.
- Develop and motivate staff, creating an environment for service excellence. Complete performance appraisals as required.
- Provide overall project management direction for client and systems initiatives.
- Ensure superior client satisfaction by proactively identifying client needs, and potential internal issues impacting client satisfaction.
- Manage service delivery to meet or exceed SLA and KPI levels.
- Assist with client due diligences, compliance/fiduciary reviews and audits.
- Assist with new business development efforts as needed.
- During the course of normal day to day service, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
- Oversee annual risk assessments for customer accounts and alert senior management of any changes that may increase State Street risk.
- Create and implement a strategic client service framework that provides consistent client experience and leverages best practices.
- Work closely with internal management teams to ensure an effective operating environment. Work with senior management keeping them informed of new developments, service issues, and new business/cross sell opportunities.
- In conjunction with more senior management, develops, recommends and executes business unit plans and a framework for service excellence.
- Review and analyses client P&Ls for reasonability and investigate identified issues.
- Serve on committees. Help define and implement new company initiatives.
- Other duties as assigned.
- Must possess superior and proven leadership capabilities.
- Strong interpersonal and communication skills and a passion for client service
- Strong verbal and written communications skills and experience with client presentations a must.
- Strong problem resolution and analytical skills
- Must be bilingual in Spanish or Portuguese
- Bachelor's degree with business related coursework or degree in Accounting or Finance, preferred
- Strong computer competence (Microsoft applications: Excel, Word, etc.)
- Good knowledge of financial and investment operations and related industry experience is a plus.
- Ability to work under pressure/deadlines driven environment
- US holiday work may be required.
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