IT Operations Coordinator
- Process IT-related purchase requests, ensuring alignment with approved vendor and product standards.
- Reconcile receipts, invoices, and purchasing records for timely submission to Accounts Payable.
- Work closely with accounting to ensure accurate reallocation of technology assets and expenses to appropriate cost centers or programs.
- Maintain documentation for all technology orders and track purchase status from request to delivery.
- Monitor IT budget categories for procurement consistency and identify recurring cost opportunities.
- Maintain an accurate and current inventory of all IT hardware, peripherals, and consumable supplies across sites.
- Coordinate the receipt, tagging, deployment, and secure storage of new devices and accessories.
- Track and document surplus equipment for compliant disposal or redeployment.
- Monitor stock levels of consumables (e.g., cables, adapters, input devices, toner, and batteries) and proactively reorder as needed to maintain supply.
- Manage on-site stockroom organization and restocking to ensure shelves remain supplied for technician access.
- Coordinate with Accounting and HR to ensure asset assignments, transfers, and write-offs are properly documented and reflected in financial records.
- Ensure that all assets and supplies are reflected correctly within tracking systems, including assigned user and location data.
- Maintain a centralized record of all IT-related contracts, renewals, and service agreements.
- Track contract expiration and renewal timelines, escalating upcoming renewals to the CTO.
- Communicate regularly with vendors to confirm product availability, pricing, and delivery timelines.
- Support vendor performance tracking and documentation of service issues or improvements.
- Coordinate technology setup for new hires, ensuring device assignment, software licensing, and access provisioning.
- Maintain and update onboarding and offboarding checklists to align with organizational and system workflow changes.
- Track and confirm the return of all technology assets during staff terminations or role changes.
- Partner with HR to ensure timely communication of staff changes that affect system access or device reassignment.
- Manage and publish the IT department’s on-call calendar to ensure 24/7 support coverage.
- Coordinate scheduling among support and systems staff to balance workloads and maintain equitable rotation.
- Communicate on-call updates and escalation procedures to ensure consistent after-hours response.
- Maintain documentation of on-call policies and ensure they align with organizational expectations.
- Track and report metrics related to procurement, ticket volume, inventory levels, and coverage.
- Assist the CTO with data collection for planning and budget analysis.
- Maintain documentation of operational workflows to support departmental transparency and standardization.
- Assist in coordinating vendor meetings, internal audits, and related administrative activities.
- Other duties as assigned by the CTO.
- Familiarity with procurement processes, inventory management systems, and IT operational workflows.
- Strong organizational, financial tracking, and communication skills; proficiency in Microsoft 365(Excel, SharePoint, Outlook).
- Ability to manage multiple projects, coordinate with technical and administrative teams, and maintain confidentiality of records.
- Experience: 1+ in administrative, purchasing, or IT coordination roles.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Long & short term disability
- Discounted auto/home and renters insurance
- 403b - Retirement
- FSA & DCA
- PFML
- Employee Assistance Program
- Bonuses & Referral
- Eligibility for free classes to become a Licensed Counselor or Recovery Coach
- Education days to use towards CEU's
- Free meals at select programs and when available
- Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)
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