Electronic Banking Services Associate

Position: Electronic Banking Services Associate - Banking Experience is REQUIRED Job Type: Full-Time Location: Taunton, MA (This position is located onsite Monday through Friday) Department: Operations Reports To: Electronic Banking Services Supervisor

ABOUT US: Bristol County Savings Bank, founded in 1846, is a full-service financial institution offering commercial lending, personal and business banking, and mortgage services. The Bank's Financial Advisory Services division has successfully assisted businesses, individuals and non-profits with the management of their assets since 1989. The Bank's steady growth and expansion has resulted in $3.1 billion in assets and just over 400 employees in southeastern Massachusetts and Rhode Island. The key words at Bristol County Savings Bank are: "Commitment, Stability, and Community, "values that are combined with state-of-the-art technology to meet the needs of its customers. A dedicated local community bank for over 175 years, Bristol County Savings Bank is actively involved in giving back to all the communities it serves both through financial support and the volunteerism of its people.

OVERVIEW: Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and the community in which is serves.

PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES :1. Answer phones and serve as a resource to Cash Management sales staff and manager regarding customer issues including account documentation, account maintenance, research, follow-up with customer requests, and cash management product support including contractual agreements for various products and services.

2. Works closely with the bank's top tier business clients, including those personally managed by the Cash Management Officer, in a diplomatic, insightful and responsive manner in order to meet these customers' needs.

3. Monitor business account activity related to the bank's riskier cash management services (e.g. ach, remote capture, and wire services) to mitigate credit, fraud and transaction risk.

4. Participates in the implementation of business cash management services, including remote deposit capture, ach services, account reconciliation, positive pay, lockbox, etc.

5. Serve as second tier support for the Bank's Consumer online banking product.

OTHER ACCOUNTABILITIES / RESPONSIBILITIES: 6. Performs related and unrelated duties as may be required.

POSITION REQUIREMENTS FOR CREDIT ANALYST: High school diploma or its equivalent. 2-5 years of banking experience. Strong telephone techniques, communication and customer service skills. Requires maintaining a thorough understanding of the Bank's cask management services. Ability to organize and prioritize work and manage projects. Reliable and professional. Must have a positive attitude and ability to work in the changing business environment.

EEO STATEMENT: Bristol County Savings Bank is an Equal Opportunity Employer and is committed to a diverse workforce. The Bank considers applicants for employment without regard to race, color, sex, sexual orientation, national origin, age, genetic information, veteran status, disability or membership in any other protected class as defined by law.

FULL-TIME BENEFITS: 401(k)Employee PensionPaid Time Off (PTO)Parental LeaveTuition Reimbursement

Begins first of the month following date of hire: Medical, Dental, VisionCritical Illness InsuranceDisability insurance including LIFE, Long-term disabilityEmployee Assistance ProgramFlexible Spending AccountDependent Care AccountHealth Savings Account

VISIT OUR WEBSITE: LINKEDIN:

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Ability to commute/relocate:

• Taunton, MA 02780: Reliably commute or planning to relocate before starting work (Required)

Experience:

• banking: 3 years (Required)

Work Location: In person