Manager video operations / video engineering

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type

Regular

Job Description

Job Responsibilities:

• Lead and manage the day-to-day operations of the video delivery platforms (live, VOD, cDVR, DRM, CDN).
• Develop and execute operational strategies aligned with corporate objectives and technology roadmaps.
• Act as the primary point of contact for critical incident escalations, ensuring timely resolution and communication.
• Oversee the performance of video operations staff, providing coaching, mentorship, and professional development.
• Manage vendor relationships and coordinate support contracts to ensure SLA compliance and service continuity.
• Collaborate with architects and engineering leads to assess and prioritize improvement projects.
• Own and track video-related KPIs, continuously seeking opportunities for optimization and automation.
• Maintain and oversee CAPEX and OPEX budgets, in partnership with finance and procurement teams.
• Lead operational reviews, audits, and internal reporting; propose corrective actions and long-term solutions.
• Represent the video operations team in cross-departmental meetings and strategic planning sessions.
• Champion a culture of service excellence, continuous learning, and technical accountability.
• Enforce company policies and ensure compliance with safety, regulatory, and quality standards.
• Perform other duties as required to support the video platform evolution and customer experience excellence.
• Employees must take all necessary measures to ensure their own health and safety, as well as that of their colleagues and the public. They must use available personal protective equipment at all times and comply with all health and safety instructions, guidelines, policies, and procedures issued by the company. To support Cogeco's ultimate goal of providing excellent service to current and future customers, the incumbent must remain consistently attentive and responsive to the needs of both external and internal clients, helping to resolve any issues or concerns in a timely and professional manner, while ensuring the solution meets the client's needs.
  
  

Location :

Quincy, MA

Company

Breezeline

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [email protected]