Epic Client System Administrator

job summary:
Job Title: Epic Client System Administrator

Location: Worcester, MA

Remote Type: Hybrid 1-2 Working Caregivers (Onsite 1-2 days per week)

Time Type: Full Time

Exemption Status:

Exempt

Hiring Range:

$75,379.20 - $135,699.20

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00 AM - 4:30 PM

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5980 IS Enterprise Solution Architecture

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

About Us

At our organization, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make our premier health system a place where we can help you build the career you deserve. We are a dedicated team working together as one health system in a relentless pursuit of healing for our patients, community, and each other. Everyone, in their own unique way, plays an important part every day.

Position Summary

The Epic Client System Administrator supports, configures, and maintains Epic Client Systems to ensure reliable access to Epic applications across clinical and operational environments.

I. Major Responsibilities

Installs, configures, and maintains Epic components including Hyperspace, Interconnect, EPS, Web BLOB, MyChart, CareLink, Rover, and Haiku.

Supports daily operations of Epic client systems and web/service servers.

Troubleshoots system issues, performance problems, and integration failures.

Participates in cloud migration tasks including endpoint updates, IRIS reinstall support, Kuiper, and System Pulse operations.

Collaborates with technical leads, application teams, and infrastructure teams.

II. Position Qualifications

License/Certification/Education:

Required:

Bachelor's degree or equivalent experience.

Epic Certifications: Hyperspace Deployment, Web/Service Servers (Hyperspace Web, MyChart, Interconnect, Web BLOB, BCA, EPS).

Preferred (Training and Certifications):

Epic EHR:

Epic Client Systems Administrator (ECSA) certification

Epic Kuiper and System Pulse training

Epic IRIS infrastructure training

Microsoft Ecosystem:

Microsoft 365 Administrator Certification (MS-102)

Azure Administrator Associate (AZ-104)

Azure Virtual Desktop Specialty (AZ-140)

Microsoft Endpoint Administrator (MD-102)

Microsoft Windows Server Hybrid Administrator (AZ-800/801)

Intune Endpoint Management training

Experience/Skills:

Required:

Minimum 2+ years in Healthcare IT in an Epic Client Systems role.

Technical expertise in Windows Server, Epic client distribution tools, and web/service servers.

Advanced troubleshooting skills for Epic client systems and Windows Server environments.

Proficiency with scripting (PowerShell) for automation and system management.

Strong understanding of Azure, virtual infrastructure, and cloud-hosted workflows.

Ability to manage client distribution tools and web/service server architecture.

Experience supporting clinical and operational teams in a healthcare environment.

Effective communication, collaboration, and documentation skills for procedures, configurations, and operational playbooks.

Adaptability in fast-paced healthcare and cloud-migration environments.

Preferred:

Experience with Citrix VDI, Cisco UCS, Azure, and Layer 2/3 networking.

location: Worcester, Massachusetts
job type: Permanent
salary: $80 - 83 per year
work hours: 8am to 5pm
education: Bachelors

responsibilities:

I. Major Responsibilities

1. Installs, configures, and maintains Epic components including Hyperspace, Interconnect, EPS, Web BLOB, MyChart, CareLink, Rover, and Haiku.
2. Supports daily operations of Epic client systems and web/service servers.
3. Troubleshoots system issues, performance problems, and integration failures.
4. Participates in cloud migration tasks including endpoint updates, IRIS reinstall support, Kuiper, and System Pulse operations.
5. Collaborates with technical leads, application teams, and infrastructure teams.

qualifications:
II. Position Qualifications

License/Certification/Education:

Required:

Bachelor's degree or equivalent experience.

Epic Certifications: Hyperspace Deployment, Web/Service Servers (Hyperspace Web, MyChart, Interconnect, Web BLOB, BCA, EPS).

Preferred (Training and Certifications):

Epic EHR:

Epic Client Systems Administrator (ECSA) certification

Epic Kuiper and System Pulse training

Epic IRIS infrastructure training

Microsoft Ecosystem:

Microsoft 365 Administrator Certification (MS-102)

Azure Administrator Associate (AZ-104)

Azure Virtual Desktop Specialty (AZ-140)

Microsoft Endpoint Administrator (MD-102)

Microsoft Windows Server Hybrid Administrator (AZ-800/801)

Intune Endpoint Management training

Experience/Skills:

Required:

Minimum 2+ years in Healthcare IT in an Epic Client Systems role.

Technical expertise in Windows Server, Epic client distribution tools, and web/service servers.

Advanced troubleshooting skills for Epic client systems and Windows Server environments.

Proficiency with scripting (PowerShell) for automation and system management.

Strong understanding of Azure, virtual infrastructure, and cloud-hosted workflows.

Ability to manage client distribution tools and web/service server architecture.

Experience supporting clinical and operational teams in a healthcare environment.

Effective communication, collaboration, and documentation skills for procedures, configurations, and operational playbooks.

Adaptability in fast-paced healthcare and cloud-migration environments.

Preferred:

Experience with Citrix VDI, Cisco UCS, Azure, and Layer 2/3 networking.

skills:
Cisco UCS,Citrix,cloud,ECSA,Haiku,MyChart,Healthcare IT,Azure,Servers,Interconnect,scripting,virtual infrastructure,PowerShell,Windows Server,Windows Server environments,Adaptability,Effective communication,troubleshooting skills,collaboration,system management,architecture,automation,Client System,clinical,Epic EHR,healthcare,infrastructure,Azure Administrator Associate,AZ-104,workflows,documentation skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.