Lead Guest Service Associate- Cannabis

Lead Guest Services Associate works and manages POS stations to sell medical and recreational products. Directly support the Dispensary Manager with day-to-day operations with the retail team.

Primary Responsibilities :

• Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis;
• Educate customers on the safe use of their selected cannabis products;
• Check customers' identification documents to verify that they are of legal age;
• Process customers' payments using the dispensary / retail POS system;
• Keep abreast of new additions to our cannabis product line as well as the latest industry trends through training and research; advise floor GSA on information pertaining to new products.
• De-escalation of unruly customers, reporting incidents to management if difficult situations with customers arise;
• Ensure the dispensary is clean and well-organized at all times and lead the team in assigning cleaning;
• Full awareness and training on current SOPs and recommending changes and new SOPs
• Take inventory of cannabis products and ensure that the sales floor is adequately stocked.
• Periodically responsible for inventory tasks, including but not limited to; product transfers, closing counts and deliveries.
• Take inventory of non-cannabis products and submit PO’s to ensure inventory is maintained.
• Will have periodical dispensary cleaning duties included but not limited to break rooms, bathrooms, sweeping etc.
• Will be responsible for cash handling- opening and closing GSA registers;
• Will be responsible for opening and closing procedures in the retail space including arming the security system;
• Assist with training the team, both medical and adult use GSA’s;
• Facilitate employee discounts, and exchanges/returns after collaborating with GM
• Help to ensure that the retail space is flowing- direct break times, delegate daily tasks and ensure that GSA are following expected policies and procedures during customer interactions.
• Responsible for on-the-floor coaching, and corrective actions.
• Support the GM in recruiting, interviewing, and onboarding staff.
• Support the GM in performance reviews, and disciplinary action.
• Take lead on group huddles in sales initiatives, motivating and communicating daily goals to staff.
• Take initiatives to create and support retail enhancements and related projects.

• 2+ year in Cannabis retail.
• 3+ years of customer-facing experience in the Retail or Hospitality Industries.
• 1+ year in leadership position.
• Comfortable working with computers, preferably retail POS systems.
• Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body.

• Ability to speak more than one language (preferably Spanish).
• Foundational understanding of sales and upselling of products

• Excellent communication & organizational skills
• Strong analytical and technology skills.

• Ability to listen well and communicate effectively orally and in writing with various audiences.

• High attention to detail
• Unquestioned integrity
• High energy with a desire to work in a team-oriented, fast-paced environment

• Work is performed while standing, sitting and/or walking.
•Requires the ability to communicate effectively using speech, vision and hearing.
•Requires the use of hands for simple grasping and fine manipulations.
•Requires bending, squatting, crawling, climbing, reaching.
•Requires the ability to lift, carry, push or pull medium weights, up to 75 pounds
•Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases.

Must be available to work weekdays, weekends, and holidays. Adapt schedule to work alongside the changing demands.

Authorization to work in the United States, or the ability to obtain the same.
Must obtain a State Agent Card.
Must be a minimum of 21 years of age.
Must be and remain compliant with all legal or company regulations for working in the industry.
Must pass all required background checks.