Lead support educator

About Acadia Pharmaceuticals

Acadia is committed to turning scientific promise into meaningful innovation that makes the difference for underserved neurological and rare disease communities around the world. Our commercial portfolio includes the first and only FDA-approved treatments for Parkinson’s disease psychosis and Rett syndrome. We are developing the next wave of therapeutic advancements with a robust and diverse pipeline that includes mid- to late-stage programs in Alzheimer’s disease psychosis and Lewy body dementia psychosis, along with earlier-stage programs that address other underserved patient needs. At Acadia, we’re here to be their difference.

Seeking talent near: New York, NY; Boston, MA; San Diego, CA; Los Angeles, CA; Chicago, IL; Cleveland, OH; Minneapolis, MN; Atlanta, GA

• This is a field-based role requiring ~60% travel, proximity to a major US airport is essential*
  
  

The Lead Patient Support Educator is a critical field-based leader within ACADIA’s commercial organization, supporting patients and caregivers living with Parkinson’s disease psychosis (PDP) while also guiding a team of Patient Educators This role is designed as a “player-coach,” combining direct patient and caregiver engagement with leadership responsibilities. The Patient Support Educator Lead empowers patients and families through disease state education and by connecting them to ACADIA’s services and resources. In parallel, this role mentors Patient Educators, drives consistency and excellence in execution, and ensures alignment with cross-functional partners. Reporting into Marketing, the Lead Patient Support Educator plays a key role in educating around Parkinsons Disease Psychosis, bridging early engagement with Health Care Providers and adherence gaps, advancing ACADIA’s patient-focused mission.

Primary Responsibilities:

Direct Patient & Caregiver Engagement

• Deliver 1:1 education (virtual and in-person) to patients, caregivers, and families on PDP, Nuplazid, and ACADIA Connect using approved materials.
• Provide support, ensuring patients and caregivers feel heard and connected throughout their journey.
• Partner with advocacy groups, community organizations, and professional societies to expand reach and impact.
• Coordinate smooth handoffs to Patient Access Managers (PAMs) for coverage and access support.
  
  

Team Leadership & Coaching

• Serve as a mentor and role model to Patient Navigators, providing coaching, best practice sharing, and ongoing professional development.
• Lead onboarding and training of new Patient Navigators to ensure consistency in disease education and patient support delivery.
• Monitor team performance and provide regular feedback to drive excellence and compliance.
• Act as a primary point of escalation for complex patient/caregiver situations and provide guidance to team members.
  
  

Program Development & Execution

• Lead planning and execution of patient and caregiver educational programs, workshops, and webinars, ensuring alignment with brand strategy.
• Coordinate field supported patient events, speaker programs, coaching patient/caregiver speakers, and serving as a key contact for program execution.
• Partner with Marketing, Advocacy, and Sales to identify opportunities for impactful education and engagement initiatives.
  
  

Insights

• Collaborate with Marketing to help support patient and caregiver advisory boards, including, where appropriate, participant identification and coordination.
• Capture and synthesize insights from patients, caregivers, and community events to inform brand strategy and resource development.
• Identify unmet educational needs and propose innovative solutions to address them.
  
  

Cross-Functional Collaboration

• Actively collaborate with Field Sales, Patient Support Services, Marketing, and Advocacy to increase disease awareness and support earlier diagnosis.
• Maintain up-to-date knowledge of PDP, Nuplazid, and ACADIA’s patient support services through ongoing education and conference participation.
• Serve as a field voice to internal stakeholders, representing the patient and caregiver perspective in strategic discussions.
• Ensure all activities are conducted in compliance with legal, regulatory, and company policies, while demonstrating ACADIA’s values.
  
  

Key Qualifications:

• Bachelor’s degree required; healthcare or life sciences preferred. Advanced degree preferred.
• 8-10 years of relevant experience in the pharmaceutical/biotech industry with a focus on patient support, education, or advocacy.
• Prior experience leading or mentoring a field-based team strongly preferred.
• Background in patient navigation, clinical care, pharmacy, or community health education highly valued.
• Strong leadership, coaching, and mentoring skills, with a proven ability to develop others.
• Exceptional interpersonal, communication, and presentation skills; able to translate complex science into patient-friendly language.
• Compassionate, patient-focused mindset with ability to navigate sensitive conversations with empathy.
• Self-starter who thrives in a fast-paced environment and demonstrates innovation in patient engagement.
• Strong understanding of compliance and regulatory frameworks within pharma/biotech.
• Field-based role requiring ~60% extensive travel, including some evenings and weekends; proximity to a major airport is essential.
• Bilingual (English/Spanish) is a plus.
  
  

Core Competencies:

• Patient-Centered Focus -Dedicated to improving patient and caregiver experiences.
• Empathy & Emotional Intelligence – Skilled at providing compassionate support.
• Collaboration & Teamwork – Works effectively across functions and with external partners.
• Strong Communication – Clear and effective educator with patients, caregivers, and internal teams.
• Adaptability & Initiative – Proactive in meeting evolving patient needs.
• Privacy, Compliance & Confidentiality – Consistently safeguards patient health information and adheres to company compliance and privacy standards; exercises discretion in all patient and caregiver interactions
  
  

Physical Requirements:

This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication both in a standard office environment and while working independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds. This position requires the ability to travel independently overnight and/or work after hours as required by travel schedule or business needs.

Must reside within the territory (or within 30 miles of its border) and, depending on territory needs, within reasonable proximity to a major airport. Requires eligibility to drive a company vehicle and ability to travel independently by air. Travel may be up to 75% of the time, including occasional after-hours work based on business needs.

#ELEV8

In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts will vary depending on experience, performance, and location.

Salary Range

$112,000—$140,000 USD

What we offer US-based Employees:

• Competitive base, bonus, new hire and ongoing equity packages
• Medical, dental, and vision insurance
• Employer-paid life, disability, business travel and EAP coverage
• 401(k) Plan with a fully vested company match 1:1 up to 5%
• Employee Stock Purchase Plan with a 2-year purchase price lock-in
• 15+ vacation days
• 13 -15 paid holidays, including office closure between December 24th and January 1st
• 10 days of paid sick time
• Paid parental leave benefit
• Tuition assistance
  
  

EEO Statement (US-based Employees): Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company, and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We strongly encourage you to apply, especially if the reason you are the best candidate isn’t exactly what we describe here.

It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.

As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia’s career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at [email protected] or 858-261-2923.

Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodations given if hired. A new request will need to be submitted for any ADA accommodations after starting employment.

California Applicants: Please see Additional Information for California Residents within our Privacy Policy.

Canadian Applicants: Please see Additional Information for Canadian Residents within our Privacy Policy.

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Notice to Search Firms/Third-Party Recruitment Agencies (Recruiters): The Talent Acquisition team manages the recruitment and employment process for Acadia Pharmaceuticals Inc. (“Acadia”). Acadia does not accept resumes from recruiters or search firms without an executed search agreement in place. Resumes sent to Acadia employees in the absence of an executed search agreement will not obligate Acadia in any way with respect to the future employment of those individuals or potential remuneration to any recruiter or search firm. Candidates should never be submitted directly to our hiring managers or employees.