Switchboard Operator

Switchboard Operator

Job Ref: 34207
Category: Clerical & Administrative Support
Location:

133 Old Road to Nine Acre Corner, Concord, MA 01742

Department: Switchboard
Schedule: Part Time
Shift: Variable Shifts
Hours: Variable Hours
Pay Range: $18.00 - $20.00 per hour

• Switchboard Operator | Hospital Communications & Help Desk Support

  Full Time Switchboard Operator Opportunity

  Join a collaborative healthcare team where communication, customer service, and teamwork play a critical role in supporting patient care and hospital operations. We are seeking a professional and dependable Switchboard Operator to manage hospital communications, provide front line support, and assist with information systems help desk functions across the Health System.

  The Switchboard Operator is responsible for operating the hospital’s main telephone console system, managing the in-house paging system, monitoring alarm panels, and assisting with basic information systems support requests. This role serves as a key communication hub for the organization and requires excellent customer service, multitasking abilities, and professionalism in a fast paced healthcare environment.

  Job Responsibilities

  Operate the main hospital telephone console system and route incoming calls accurately and efficiently

  Manage and coordinate overhead and in-house paging requests

  Monitor alarm panels and respond appropriately to notifications and alerts

  Provide first level help desk and information systems support as needed

  Assist patients, visitors, physicians, and staff with professionalism and excellent customer service

  Maintain accurate communication and respond calmly in urgent or high priority situations

  Support hospital operations by ensuring effective communication across departments and locations

  Maintain confidentiality and comply with all hospital policies and procedures

  Perform all duties in a manner that promotes teamwork and reflects the mission and values of the Health System

  Minimum Qualifications

  Education

  High School Diploma or equivalent required

  Experience

  Previous administrative, switchboard, call center, receptionist, customer service, or hospital operations experience strongly preferred

  Healthcare experience preferred but not required

  Licensure and Certification

  No licensure or certification required

  Skills and Qualifications

  Excellent communication and customer service skills

  Strong multitasking and organizational abilities

  Ability to remain calm and professional in fast paced or high pressure situations

  Computer proficiency and ability to navigate multiple systems simultaneously

  Strong attention to detail and problem solving skills

  Ability to read, write, and communicate effectively in English

  Ability to maintain confidentiality and professionalism at all times

  Why Join Our Team

  Supportive and team oriented work environment

  Opportunity to play an essential role in hospital operations and patient support

  Professional growth and training opportunities

  Competitive compensation and comprehensive benefits package

  Meaningful work within a respected healthcare organization

  Apply today to become part of a dedicated healthcare team committed to exceptional service, communication, and patient support.