LIS Supervisor - Field Specialist - Analytical Instrumentation

Full Spectrum Lab Services from CBRE offers a professional suite of services to a variety of clients in the life sciences and other industries, including those in pharmaceuticals, biotech, medical devices, and genomics, as well as contract research organizations (CROs) and contract manufacturing organizations (CMOs).

Our comprehensive range of services includes laboratory consulting, real estate services, instrumentation repair and maintenance, full asset management, and more-covering the entire spectrum of life sciences facilities. With expertise across various life sciences categories, CBRE is a leader in managing highly-regulated spaces within the industry.

About the role

Supervises the day-to-day service solutions of an assigned specialistteam, Boston-Area field team, and/or sub-contractors to ensure trainings andservices are delivered in a safe, compliant, and timely manner within budget.This role requires previous field service or management experience withknowledge in laboratory analytical equipment.

Role is located in Boston, MA. 40% of travel within thecontinental US should be expected for this role.

What you'll do

• Supervises, plans, directs, and schedules day-to-day and long-range activities and ensures all programs and procedures of the Scientific Solutions field staff are being properly implemented.

• Reviews work to ensure compliance with performance, safety, statutory, and regulatory requirements, as well as with all company policies, standards, and procedures.

• Reviews and updates LIS equipment, maintenance and calibration procedures, and LTS (Laboratory Technical Services) procedures.

• Processes performance metrics; tracks, analyzes, and reports performance in terms of quality, safety, cost, and customer satisfaction. Takes corrective action to bring about required change and ensures contract requirements have been executed at a level above the specified standards.

• Handles contractor specifications, problems/issues, performance, and administration.

• Enable installation, repair, PM and IQ/OQ/PQ services on analytical instruments(e.g., Agilent, Waters, Shimadzu, Thermo, and/or Dionex) at customer location or in-house, with an emphasis on specialized high-end mass spectrometry systems. On-site service delivery to help ramp service delivery on specialized products.

• Maintains relationship with internal and external customers.

• Train customers and other service representatives on maintenance tasks for high-end chromatography and mass spectrometry systems.

• Identifies business opportunities, with specific focus on growing business around Boston.

• Performs a variety of tasks to enable CBRE company objectives

• Frequently assigns and manages difficult and escalated service jobs.

• Performs other duties as assigned.

Supervisory responsibilities

Provides formal supervision to individual employees withinsingle functional or operational area. Recommends staff recruitment, selection,promotion, advancement, corrective action and termination. Plans and monitorsappropriate staffing levels and utilization of labor, including overtime.Prepares and delivers performance appraisal for staff. Mentors and coaches teammembers to further develop competencies. Leads by example and models behaviorsthat are consistent with the company's values.

What you'll need

• High school diploma or general education degree (GED)required. Bachelors degree in science or electrical, mechanical or chemicalengineering is preferred. Minimum of two years of related experience and/ortraining. Associates degree preferred in scientific field of study preferred orequivalent related work experience.

• Five years relevant field experience in laboratory and / ormanufacturing pharmaceutical or equivalent regulated environments required.Knowledge of analytical instrument maintenance and / or laboratory technicalservices.

• Experience working with mass spectrometry highly desired.

• Previous supervisory experience required.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the LIS Supervisor - Field Specialist position is $120,000 annually and the maximum salary for the LIS Supervisor - Field Specialist position is $170,000 position is annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)