Administrative Intake Coordinator

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Administrative Intake Coordinator

Are you looking for a rewarding and flexible career working as an administrative intake coordinator at our amazing Somerville Outpatient Center?

We have a great opportunity to join our team in Somerville!

The Somerville Outpatient Center has approximately 45 employees and serves over 1,000 clients living with mental health and substance use challenges. As the first point of contact for all new clients coming into the program, this administrative intake coordinator position plays a critical role. You will be working in a supportive small team atmosphere, while being a part of a larger organization that is a leader within the mental health care industry.

Our ideal candidate can work in a fast-paced environment while connecting quickly with the people we serve. The coordinator is responsible for screening and triaging all referrals to the outpatient center, verifying health insurance and scheduling initial appointments with our intake clinician. This person also meets (either in person or virtually) with all new clients to orient them to the services we provide, complete initial intake paperwork, and open cases in our electronic health record. The coordinator also meets weekly with our disposition team to help assign clients to the best available clinician. In an environment that is constantly evolving and improving, the ideal candidate needs to be adaptable, flexible and open to learning/developing new systems.

Schedule: Part-time 20 hours per week.

Rate: $21.00/hour

Why You'll Love Riverside We make a true difference in people's lives through rewarding work. Most of our jobs come with great benefits - including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Forbes named Riverside a best-in-state employer.

Benefits include:

• Comprehensive, high-quality health, dental, and vision insurance options
• Flexible Spending Accounts - both medical and dependent care
• Eleven paid holidays
• Separate accruals for vacation (increases with tenure), personal, and sick time
• Tax-deferred 403(b) retirement savings plan
• Employee Assistance Plan / Travel Assistance Plan
• Employee bonus for referrals resulting in hiring
• Discounts to movie theaters, sporting, and entertainment events
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner's fee

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

• Highly organized, detail oriented, flexible, reliable, responsible and friendly
• Excellent communication, interpersonal and problem-solving skills
• Comfort in working with clients who may be experiencing a psychiatric crisis both on the telephone or in person
• Ability to create a safe and comfortable space as the first introduction to services at the center
• Intermediate to advanced computer fluency (including Microsoft Office) required

Required Experience

• High school diploma or equivalent required; Bachelor's degree preferred
• Minimum of 1-2 years administrative experience required; healthcare setting preferred

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.