Coordinator of financial aid

About Middlesex Community College:

Middlesex Community College (MCC), established in 1970, provides access to affordable education to prepare individuals for success and lifelong learning. We promote academic excellence, provide workforce development opportunities, and empower all learners to become productive and socially responsible members of our local and global communities.


The College provides a broad range of services that are essential to attract, reward, and retain talented faculty and staff. The MCC community promotes a work environment where our employees feel supported and empowered to best serve our student population. We are proud to offer our classes on both the Bedford and Lowell campuses, as well as a robust online course offering. MCC is committed to transforming lives as we educate, challenge, and support all students as evident in our strategic plan.

Job Description:

Title: Coordinator of Financial Aid

Unit: Full-Time MCCC Professional Staff

Department: Financial Aid

Reports to: Director of Financial Aid

Date: September 22, 2025

General Summary: The Coordinator of Financial Aid is responsible for the comprehensive operation of the student financial aid program and ensures compliance with all regulations while maximizing resources for students and the College. The Coordinator of Financial Aid collaborates with the Director of Financial Aid to formulate and determine policies associated with the operation of the Financial Aid Department including the implementation of all Title IV Federal Student Aid Programs, state and institutional funds, and all other avenues for student financing, procedures, and regulations. The coordinator handles confidential decision making and policy making matters and the day-to-day direct supervision of the Financial Aid Offices and personnel.

Duties and Responsibilities:

• The Coordinator of Financial Aid supports the Director of Financial Aid and Associate Director of Financial Aid Technology and Systems in regulatory and compliance issues for Financial Aid from a systems perspective.
• This position is responsible for supporting the daily maintenance of the Banner Financial Aid Module including creating and maintaining adequate testing plans and maintaining financial aid compliance and other duties as assigned.
• Responsible for supporting the Associate Director of Financial Aid Technology and Systems with the effective implementation of technology systems to ensure compliance with federal and state regulations and assists in the development and integration of automated systems that support the awarding and distribution of financial aid funds.
• Fills in for the Associate Director of Financial Aid Technology and Systems when they are on vacation or absent from the College.
• Monitors dataload errors and data integrity reports.
• Acts as liaison between the other financial aid counselors and the Associate Director of Financial Aid Technology and Systems.
• Maintains current working knowledge of all federal, state and institutional financial aid regulations and communicates regulatory changes to staff.
• Manages and oversees the electronic transmission of all loan data through the Department of Education Common Origination and Disbursement system (COD software). Resolves errors, rejects and processes problems that may arise. Oversees the exceptions resolution as part of the Direct Loan reconciliation process.
• Monitors student enrollment to ensure accurate disbursement of financial aid
• Originates and certifies student loans, completing R2T4 calculations, completing book advancements, and other responsibilities related to the aid process.
• Assists with the Satisfactory Academic Progress (SAP) automation process
• Assists with the year-end reconciliation of funds.
• Assists with audit data review to provide policy and procedure analysis for required audit responses.
• Works with the Associate Director of Financial Aid Compliance on escheats.
• Assists with the implementation of and updates to Banner, SoftDocs Etrieve, and other FA systems. Including participating with annual setup and analyzing system requirements for regulatory changes.
• Updates the monitoring for and reviews the account of transfer students on National Student Loan Data System (NSLDS).
• Completes book allowance notifications during opening weeks of each semester or session.
• Participates in MCC functions and conducts presentations, represents MCC in off-campus functions.
• Responsible for Title IV required communications to student including but not limited to 14 Loan notices, Loan Exit Counseling and Missing Information notices.
• Collaborates with Associate Director of Financial Aid Technology and Systems to identify potential unofficial withdrawals via the end of term attendance verification processes and to set up Banner for summer processing, analyzes academic calendar to set up budget types and awarding periods, prepares and distributes processing instructions and awarding guidelines, runs reports to identify cohorts and sorts for academic and financial eligibility.
• Manages a small caseload of students to remain knowledgeable about Title IV and state regulator issues.
• Other duties as assigned

Relationships with College Community and Outside Entities:

• Works with the Registrar to resolve data conflicts between the National Student Clearinghouse and the National Student Loan Data System. Updates the monitoring for and reviews the accounts of transfer students on the National Student Loan Data System.
• Works in conjunction with the representatives from the Student Success and TRIO programs regarding the process of awarding offices' grants.
• Responsible for maintaining a strong working relationship with other college offices such as Admissions/Recruitment, Registrar/Student Information Center, Advising, Information Technology, Communication Center, etc.

Requirements:

• Master's degree in Education, Business Administration, Accounting, Human Services, or closely related field; with a minimum three (3) years of experience and/or training involving financial aid operations, or an equivalent combination of education, training, and experience.
• Broad knowledge of state and federal financial aid programs and record-keeping requirements
• Comprehensive understanding, interpretation, and application of federal and state financial aid regulations
• Experience using integrated higher education student information systems,
• Ability to form strong coalitions with internal and external constituencies
• Experience using integrated higher education student information systems,
• Ability to resolve problems and to develop relevant alternatives and recommendations
• Financial management and strong analytical skills
• Ability to manage multiple tasks and to be organized and detail oriented
• Ability to recognize departmental priorities and work cooperatively to support their accomplishment
• Ability to communicate effectively both verbally and in writing; to establish positive public relations for the college; and to interact effectively with a variety of people
• Able to work independently and as part of a project team to meet deadlines.

Preferred Qualifications:

• Bilingual skills a plus

Additional Information:

Salary Range: 77,358 is the starting salary for a Grade 06, Financial Aid Coordinator, Full-Time MCCC Professional Staff position; actual salary commensurate with academic background and experience. Employees of Middlesex Community College are considered employees of the Commonwealth of Massachusetts and receive benefits, which include:

• High-quality and affordable health insurance through the Commonwealth's Group Insurance Commission (GIC)
• Competitive Dental and Vision Plans
• Flexible Spending Account and Dependent Care Assistance programs
• Low-cost basic and optional life insurance
• Retirement Savings: State Employees' Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b).
• 12 paid holidays per year and competitive Sick, Vacation, and Personal Time
• Tuition Benefits for employees and dependents at state colleges and universities
• Short-Term Disability and Extended Illness program participation options
• Professional Development and Continuing Education opportunities
• Cell Phone Bill Discounts with Verizon and T-Mobile Cell Phone Carriers
• Access to the Commonwealth's Mass4You, employee assistance program
• Free employee parking on Bedford and Lowell campuses
• Eligibility towards Public Service Loan Forgiveness (PSLF)

Location: Lowell campus with occasional travel to Bedford as needed

Hours: 37.5 per week, schedule to be determined upon hire, This position will be eligible for a maximum of one day of telework in accordance with the College's telework policy.

Expected Start Date: October/November 2025

Application Deadline: October 13, 2025

Application Instructions:

All applicants must apply online by submitting:

• Cover Letter
• Resume
• Names and contact information for three (3) professional references

Pre-Employment Requirements:

The College will not sponsor applicants for work visas.

All offers of employment at Middlesex Community College are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates, as deemed necessary.

Middlesex Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at [email protected].

Middlesex Community College strives to make the application and interview process accessible for all applicants but understands that applicants may still encounter barriers due to ability, language, or technology. If we can make the process any more accessible for you, contact Human Resources at 781-280-3546 or [email protected].