Bistro Restaurant Manager at Four Points by Sheraton Norwood

Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties in the United States and Singapore. Shaping the market since 1952, the company acquires, develops, manages, and serves as a valued partner to a variety of stakeholders. Hobbs Brook Real Estate (HBRE) brings unique property visions to life with a commitment to improving both the environment and the community. For additional information, please visit www.hobbsbrook.com. HBRE is the real estate division of FM.

Location
This position is based at the Four Points by Sheraton Hotel & Conference Center in Norwood, MA, supporting the One Bistro Restaurant. The property is owned by Hobbs Brook Real Estate LLC, the real estate division of FM, offering a dynamic hospitality environment with strong organizational support.

Why Join Us?
It’s a great opportunity to join an award-winning hotel in a collaborative, supportive, and high-energy environment where your contributions are valued and growth is encouraged.

Shift Hours

• Full time Salaried position with a minimum of 40 hours a week
• We require open availability to align for business needs. This includes availability for day, nights and weekends.

Holidays
• This is a 24/7 operation, so holiday coverage is required
• Christmas Day is the only exception
• Flexibility is offered to take alternate days off when holidays are worked

We are in search of an inspiring servant leader with proven leadership experience to spearhead our dynamic team. This individual is more than just a manager; they embody the ethos of teamwork and collaboration, always ready to roll up their sleeves and dive into the trenches when necessary. Their leadership style harnesses the collective strength of a motivated and driven team, encouraging innovation and excellence every step of the way. Join us in shaping the future—together.

The Restaurant Manager position is responsible for leading, managing and operating the One Bistro restaurant. Their responsibilities include creating, implementing, and maintaining policies and procedures pertinent to the organization (i.e. both FM and Marriott) and One Bistro brand standards. The employee is also responsible for creating, planning, implementing, and evaluating all necessary training needs of the staff. Additionally, the staff members must also handle various administrative tasks including prioritizing schedules, sourcing products, and compiling daily financial and statistical summaries. The managerial responsibilities include compliance with licensing, hygiene, health and safety legislations/ guidelines, customer, and staff issue resolution, conducting staff performance management and annual compensation/ merit increases and lastly meeting the organizational and business unit goals. This position has the authority to hire and terminate employees as needed. The employee is also having overall responsibility for the restaurant operations of One Bistro (approximately 20 employees, $1.8 Mil sales), including directly supervising all the One Bistro wait staff as well as bartenders and managing the Assistant Restaurant Manager, who manages the bussers and host staff positions.

• Managing Staff including recruiting, scheduling, training, motivating coaching and performance management
• Managing day-to-day operations including planning, leveraging systems such as open table and micro symphony, policies and procedures
• Establishing and ensuring all controls are met
• Marketing, menu changes and financial management
• Performs “Manager on duty” shifts

Over 2 years of leading all aspects of a restaurant required
Experience working in a hotel and free-standing experience are helpful.
Tips and SERV Safe Manager Certified a plus!

• Computer proficient with tools such as Microsoft outlook, excel and word.
• Proven leadership skills
• Effective written and verbal communication skills
• Creating weekly schedules for team
• Understanding of cost controls and cash handling
• Managerial experience to resolve guest/employee issues
• Ability to multi-task and prioritize
• Strong customer service skills

Education
High School Diploma or GED

The hiring range for this position is $72,160 - $90,200. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM’ comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances, free meals, and Marriott employee discount at participating hotels with successful completion of ongoing trainings.

Hobbs Brook Real Estate/FM is an Equal Opportunity Employer and is committed to attracting, developing and retaining a diverse workforce.