Seasonal IT Support Engineer (AGAWAM)

Did you try turning it off and back on? We did, and thats why we need you! You'll provide technical support to park guests and staff in a positive and professional manner. Deploy, install, support, and maintain all IT systems and equipment Are you ready to install a new Outlook on life? With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags New England is to create fun and thrills for all ages.

Pay Starting at $17.25/Hour

• Providing technical support to park guests and staff in a positive and professional manner
• Deploying, installing, supporting, and maintaining all IT systems and equipment including computer hardware, software, network, phone, and audio-video, including point of sale systems, ticketing, desktop hardware and software, network equipment, phone, and audio-video systems
• Responding promptly to all IT calls and work orders; placing help calls when needed to Corporate IT and contractors
• Documenting technical issues and resolutions through use of help desk software
• Completing daily audit of park systems; Requiring a full walk through of the park at least two times per shift
• Completing daily pre-opening checks of critical park systems, including point of sale, ticketing, Season Pass systems, and network health, along with a detailed check of the parks data center
• Maintaining an accurate inventory of all department-owned software and hardware assets
• Monitoring and maintaining sound and video equipment
• Enforcing all Six Flags New England policies
• Assisting in other areas of the park as needed
• Performing other incidental and related duties as required and assigned

• Ability to confidentially handle sensitive information
• Experience working with Microsoft Technologies including Active Directory, SCCM, PowerShell, Office 365, etc.
• Basic knowledge of VoIP systems
• Ability to troubleshoot and problem solve computer and network related issues independently
• Ability to work in an outdoor environment in all weather conditions
• Intermediate computer skills
• Willing to work a flexible schedule, including evenings, weekends, and holidays
• Able to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time, lifting, working at heights, etc.
• Able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
• 18 years old or older