Administrative Assistant - Customer Service Support

Description Administrative Assistant - Customer Service Support Canton, MA On Site – No Remote About Reiser

With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment.

We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers. 

Our Vision

• Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.
• Every customer contact will result in an improved relationship with that customer.
• We will continuously strive to strengthen our supplier partnerships.
• We will encourage our fellow employees to reach their potential.
• Therefore, we will earn a fair profit and ensure our future.

Position Overview

The Administrative Assist - internally called a Service Administrator is a well-organized, highly motivated individual that provides administrative support to one of our Regional Service Managers and a team of 15+ Field Service Techs. This person must have an outgoing, upbeat demeanor along with the ability to “take charge” of the administrative workflow within our Service Department.

Essential Skills:

• Proficiency with all Microsoft Office applications, including PowerPoint.
• Attention to detail is mandatory.
• Excellent communication skills.
• Strong organizational skills.
• Self-direction and resourcefulness.
• Organized, personable and can-do attitude.

Duties to include:

Duties include routine tasks that focus on service job tickets and their related activities.

• Work with Regional Field Managers to manage job tickets from creation to completion
• Communication Regional Field activity in daily meetings
• Review and publish regional service reports related to job tickets
• Manage technician calendars related to job tickets, meetings, and training schedules
• Research equipment availability and related sales qualification documents
• Manage the customer information related to equipment and contacts
• Organize technician overtime and weekend stipends
• Work with the Sales and Engineering departments to support install projects
• Communicate technician support needs in the field to Regional Service Managers
• Provide back-up phone support to Regional Managers
• Create parts orders requested by regional field technicians
• Create and maintain process flow documents
• Continuous improvement activities (Scheduling, best practices, initiatives)
• Additional duties as needed and assigned

Requirements

A background working in a service and sales-oriented environment within a privately-owned, manufacturing company would be a huge plus. The successful candidate must bring a sense of confidentiality, diplomacy, and a positive attitude along with a thick skin, some assertiveness, and a whole lot of common sense! This will be a “go-to” position and it requires someone who, if they don’t know the answer, will enjoy figuring it out!

Personal & Professional Attributes

• Ability to work as part of a team
• Strong attention to details
• Ability to meet deadlines
• Strong oral and written communication abilities
• Ability to build collaborative relationships
• Ability to proactively seek and identify needed information

Reiser offers a stable work environment and a terrific benefits package. This is an excellent opportunity for the right person to grow with the company.