Community Outreach Representative

Job Description

Job Description

Employee Position: Community Outreach Representative 
Department: Business Development
Reports to: Lead Admissions Representative 
Position Classification: Exempt 

Position Overview: The Community Outreach Representative serves as a key liaison between the organization and the community to promote mental health and substance use services. This role focuses on building relationships, increasing awareness of available resources, reducing stigma, and connecting individuals and families to appropriate care. The position requires strong communication skills, cultural competence, and a passion for community-based behavioral health work. This is a full-time position. 

Specific Responsibilities: 

• Build andmaintainrelationships with community partners, including schools, healthcare providers, social service agencies, and local coalitions
• Conduct outreach activities to increase awareness of mental health and substance use services
• Representthe organization at community events, health fairs, meetings, and workshops
• Deliver presentations and educational sessions on mental health, substance use prevention, treatment options, and recovery supports
• Provide information and referrals to individuals and families seeking mental health or substance use services
• Assistcommunity members in navigating service systems and accessing care
• Maintain up-to-date knowledge of local behavioral health and social service resources
• Adhere to confidentiality and privacy regulations (e.g., HIPAA)
• Follow organizational policies, ethical standards, and safety guidelines

Education and Experience: 

• BS degree in Healthcare, Business, Social Work, or related field (preferred) 
• Experience in Mental Health or Addiction services 
• Experience with KIPU or other EMRs (preferred) 

• Proficiency in MS Word, Excel, PowerPoint 
• Excellent communication skills and a friendly, approachable personality 

Preferred Qualifications: 

• Experience in the Health Care and Social Assistance industry
• Knowledge of CRM software and sales automation tools
• Experience with consultative selling and solution-based sales approaches

Core Competency Requirements: 

• Organizational Skills: Excellent time management, scheduling, and planning capabilities. Ability to multi-task, prioritize, and complete projects ina timelyand efficient manner. Ability to work independently and in a team setting. 
• Interpersonal Skills: Strong written and verbal communication, active listening, awareness, patience, and social perceptiveness. Understanding of and respect for diverse cultural and spiritual beliefs and gender-specific issues. Fosters all-inclusive relationship building within the organization. 
• Integrity: Upholds the values of the organization both personally and professionally. Handles medical record information discreetly. Maintains appropriate confidentiality at all times when interacting with patients, families, referral sources, and all other contacts. 
• Ethics: Reflects integrity, including elements of honesty, responsibility, credibility, and the ability to use ethical considerations to guide decisions and actions. 

Work Environment: 

This job operates in a professional office environment. It routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is usually moderate. 

Physical Demands: 

While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to use hands to handle or feel objects, tools, or controls. The employee is occasionally required to stand, sit, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.