HVAC Service Manager

HVAC Service Manager

Springfield, MA | $85K–$90K base + benefits

We’re partnered with a well-established HVAC company in Worcester that’s investing in stronger service leadership. They’re hiring an HVAC Service Manager who can run the operation with structure, coach the team, protect the customer experience, and drive performance across the field and the office.

This is a strong fit for someone currently leading service (or a senior lead ready to step up) who wants real ownership, the authority to improve processes, and the support to execute.

What you’ll own

• Lead the service department across technicians, dispatch, and service administration
• Coach performance, set expectations, and deliver ongoing feedback
• Run regular team meetings to keep standards clear and execution consistent
• Do ride-alongs and job site visits to ensure quality, safety, and efficiency
• Manage annual reviews and support development plans
• Handle customer escalations quickly and professionally
• Enforce safety standards, PPE, and proper incident reporting
• Partner closely with dispatch to optimize scheduling and capacity
• Ensure tools and vehicles are maintained and ready to perform
• Recommend process improvements to reduce costs and increase efficiency
• Step in hands-on during peak demand when needed
• Serve as a go-to technical resource for the team
• Report to the Operations Manager

What they need in the person

• Strong HVAC technical background with service leadership experience
• Proven people management skills (accountability + motivation + coaching)
• Valid driver’s license with a clean record
• MA/CT/RI Oil Burner, Pipefitter, or Plumbing License preferred
• Strong communication, organization, and problem-solving ability
• Customer-first mindset and calm under pressure
• Comfortable with computers and operating in a fast-paced environment

What you get

• Medical, Dental, Vision
• Aflac, LTD, and Life insurance
• 401(k) + annual profit share
• PTO (vacation, sick, floater day)
• Annual boot allowance
• Company vehicle
• Company cell phone
• Employee discount

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MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at [email protected]