Manager operational

locations

USA, Massachusetts, Boston, 200 Berkeley Street

Toronto, Ontario

Waterloo, Ontario

Montreal, Quebec

time type

Temps plein

posted on

Publié aujourd'hui

time left to apply

Date de fin : 1 décembre 2025 (Il reste plus de 30 jours pour postuler)

job requisition id

JR25031518

In today’s rapidly evolving financial services landscape, operational resilience is paramount. It encompasses the ability of an organization to anticipate, prepare for, respond to, and adapt to incremental change and sudden disruptions. As financial institutions face increasing threats from cyber incidents, natural disasters, and regulatory changes, maintaining operational resilience is crucial to safeguarding critical operations and ensuring business continuity.

We seek an experienced manager to assist in the business continuity management (BCM) and resilience of GWAM’s critical processes, ensuring Manulife meets its service commitments to customers and regulators. This role involves executing on strategies to protect essential services and operations. By managing risk and fostering preparedness, this manager will ensure our business segment thrives during challenges and maintains customer, stakeholder, and regulator trust.

Position Responsibilities:

Vision and Strategy

• Executing a BCM and operational resilience strategy for GWAM to meet resilience objectives set by enterprise standard and regulator requirements.

• Assist in leading and inspiring multidisciplinary operational resilience and BCM professionals to drive resilience outcome.

• Assist in continuously assessing and refining BCM, operational resilience strategies and execution approach through rigorous analysis and feedback, leveraging metrics and insights from execution to make informed improvements.

• Manage relationship with cross-functional stakeholders to address issues, develop strategy, advocate for change, and implement solutions.

• Will manage a team of analysts.

Critical Operations Identification, Assessment, and Improvements

• Assist in establishing, execution and management of GWAM’s operational resilience governance model and deliverables.

• Identify GWAM’s critical operations leveraging the enterprise approach.

• Assist in continuously monitoring internal and external factors to re-evaluate inventory of critical operations and associated actions required.

• Participate in analysis of critical operations including defining scope of critical operations, impact tolerance, end-to-end mapping of assets required for running of critical operations (people, location, technology, process, 3rd party), identify material points of failure, develop action plans to remediate vulnerabilities, and test readiness of critical operations through severe but plausible scenarios.

• Partner with critical operations owners, Operational Resilience Office, and enable programs (TPRM, Disaster Recovery, etc) to align, execute, and monitor progress on remediation actions.

• Assist in developing, tracking, and monitoring KPIs and KRIs on GWAM’s operational resilience progress and posture.

Maintain Robust Business Continuity Plan

• Assist in leading and managing a team to develop and maintain GWAM’s business continuity plans (BCP), improving completeness and quality of BCP for critical and non-critical processes.

• Facilitate and lead regular testing and simulation exercises to ensure the effectiveness and efficiency of BCPs.

• Ensure BCPs are reflective of critical operations considerations, where applicable, including impact tolerance and material points of failure.

Ensure Exit Plans for Critical Third Parties are Maintained and Tested

• Assist in leading and managing the validation of critical third parties for GWAM as part of critical operations analysis.

• Partner with third party relationship owners to develop and maintain exit plans for critical third parties.

• Conduct simulation exercise to ensure the feasibility and effectiveness of exit plans.

Required Qualifications:

• Bachelor's degree in business administration, strategy, operations management, or a related field. Master’s degree preferred.

• 3-5+ years of experience in Wealth and Asset Management, with 2+ years in Operations management role. Prior experience in global role preferred.

• Proven track record in delivering complex, cross-functional, and time sensitive programs that meets business goals and regulatory expectations.

• Strong leadership, communication, and interpersonal skills, with the ability to inspire, motivate, and mentor a diverse and distributed team.

• Experience with leading high performing teams including coaching and developing people.

• Strong understanding of financial services’ regulations and ability to partner with internal stakeholders, including Compliance and Risk functions.

• Strong knowledge of discipline of operational resilience and business continuity risk management.

• Experience with executing risk & control self assessments, simulation/scenario testing, process mapping, creating action plans, and identifying opportunities and risks within a business process.

• Diligent in maintaining project plans, adhering to a timeline, escalating appropriately and documenting outcomes for reporting to senior stakeholders

• Knowledge of risk management principles, best practices, and tools.

Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

#LI-JH

#LI-WAM

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse .

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à

[email protected]

.

Referenced Salary Location

USA, Massachusetts, Boston, 200 Berkeley Street

Modalités de travail

Hybride

Salary range is expected to be between

$86,250.00 CAD - $155,250.00 CAD

Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à

[email protected]

pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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Company: John Hancock Life Insurance Company (U.S.A.)