Client Services Manager

Job Description

Join GardaWorld as a Security Client Services Manager – Where Service Excellence Meets Impact!

As a Security Client Services Manager, you’ll be the trusted link between our clients and our organization, ensuring they receive an exceptional experience that reflects GardaWorld’s reputation as the industry’s premier security partner. In this role, you’ll champion service quality, strengthen client relationships, and help drive account success through proactive communication, problem-solving, and operational insight.

We’re looking for a leader who not only understands numbers but also understands people, who can interpret financial reports, build credibility quickly, and consistently demonstrate honesty, reliability, and professionalism. If you’re ready to make a meaningful impact and elevate the standard of client service, this is your opportunity to do it with a global industry leader.

What’s in it for You

• Competitive Salary: $70,000 - $75,000.00 / year + $500 / month auto allowance
• Work Site Location: Boston, MA
• Set Schedule: Monday through Friday. This position may require working long hours and on weekends.
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld
• Travel: Daily in-person visits to various client sites throughout the market.

Your Responsibilities as Client Services Manager

• Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards.
• Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff.
• Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction.
• Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts.
• Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required
• Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit
• Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports
• Ensure 100% compliance with all federal, state, and local regulations in assigned accounts.
• Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.
• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed.
• Ensure progressive discipline is followed on all corrective actions.
• Perform other duties as assigned. (Must always be included)

Your Qualifications:

• Authorized to work in the United States
• Able to pass an extensive screening process
• A college degree in business or a related field, or equivalent work experience
• A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
• Minimum 1 year management experience; 3 years preferred
• Must have experience overseeing multiple sites
• Must have leadership experience

Your Skills and Competencies:

• Operational Oversight & Accountability
• Client-Centric Communication & Relationship Building
• Team Leadership & Performance Management
• Attention to Detail & Situational Awareness
• Administrative & Analytical Proficiency

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License # LW0399C

Qualifications

Education