Work from home - Customer Service Representative
Job Overview
We are seeking a Customer Service Representative to serve as the main point of contact for customers. In this role, you will handle inquiries, resolve issues, and ensure every customer receives a positive and professional experience across email, chat, and phone channels.
This role is ideal for someone who is empathetic, detail-oriented, and passionate about helping people.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner
- Resolve customer issues, complaints, and requests with accuracy and empathy
- Maintain detailed records of customer interactions using CRM tools
- Escalate complex issues to senior support or management when needed
- Provide product or service information clearly and confidently
- Collect customer feedback to improve overall experience and service quality
- Work closely with internal teams to ensure smooth problem resolution
Required Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s preferred)
- 6 months of experience in customer service, support, or client-facing role
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer skills and familiarity with CRM systems
- Strong problem-solving and active listening skills
Preferred Skills
- Experience in customer experience or customer success roles
- Bilingual abilities (a plus, not required)
- Experience working remotely or in digital support environments
What We Offer
- Competitive salary (based on experience)
- Flexible work arrangements (remote)
- Training provided
- Opportunities for career growth within customer experience or operations
- Supportive team culture focused on development and learning
Recommended Jobs
Service Technician
Job Description Job Description About the Role: We are seeking a highly skilled Service Technician to join our team in the Retail Trade industry. As a Service Technician, you will be responsib…
Associate Application Support Analyst
Description our client is hiring a Associate Application Analyst that will be responsible for escalated incidents, requests from the IT Helpdesk, assisting our Executive Team and end users in mult…
Restaurant Zone Manager
Job Description Job Description Company Description Initial hiring pay range (based on location, experience, etc.): $20-21.50/hour At Raising Cane’s Chicken Fingers® we serve only the bes…
Landscape Technician
Job description: Job Overview We are seeking a motivated and energetic Landscape Technician to join our dynamic outdoor maintenance team. In this role, you will be responsible for delivering ex…
Team OTR Hazmat Company Driver 1099 Job in Cambridge, MA by Silvicom
Requirements ~Established CDL A Team ~Minimum 2 years CDL A experience ~Tanker & Hazmat endorsements required …
Counsel/Senior Fellow (Capital Markets) (Boston)
Boston Based Research Institute Looking for an Attorney This Jobot Job is hosted by: Monica Feltz Are you a fit? Easy Apply now by clicking the Apply button and sending us your resume. Salar…
Legal Administrative Assistant
Job Description Job Description Benefits: ~401(k) ~401(k) matching ~ Dental insurance ~ Health insurance ~ Paid time off ~ Vision insurance Join our dynamic Newton law firm as a f…
EEC Certified Teacher Infant/ Toddler
Job Description Job Description Benefits: ~401(k) matching ~ Bonus based on performance ~ Company parties ~ Competitive salary ~ Dental insurance ~ Employee discounts ~ Flexible sch…
Senior EMG Technician
POSITION SUMMARY: Under general supervision of a Neuromuscular Neurologist physician, and following established policies and procedures, provides assistance to patients in the EMG Lab and perfor…
Physician Urgent Care/Emergency Medicine
Job Description Summary This position is responsible for examination and treatment of patients in our urgent care settings. Job Description The below statements are intended to describe the …