Office Services Manager - Mail and Claims Processing

Overview

IST Management is seeking an Office Services Manager for Mail and Claims processing in Charlestown, MA! The Office Services Manager will be responsible for overseeing and assisting with daily mail, claims processing/scanning, and copy/print support services on-site in a professional office environment. Ideal candidates will display excellent customer service standards, possess strong technical, interpersonal and organizational skills, have prior experience with mail, print or relevant services, and are motivated to grow in their professional facilities and office services career!

About Us

IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 27 years with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services such as processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes ’ mission to hire 100,000 active and former service members in 2021. IST Management has also been included in the INC 5000 list!

Check out istmanagement.com for more info on us!

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, 7 paid holidays, Identity Theft Protection and Bonus Incentives!

Hourly Compensation: $26.00-$28.00 per hour DOE

Schedule: Monday-Friday, 9am-6pm. Flexibility in schedule as needed is required

Responsibilities

Job Responsibilities:

• Supervision of on-site office team
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude;Typing correspondence, filing, copying, data entry, word processing, sorting mail and other administrative tasks as assigned
• Print and copy services- utilizing various copier, print, and scanning equipment
• Operating mailing equipment: scan, sort, delivery of mail and packages, as well as heavy emphasis on processing outbound mail
• Updating employee lists
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
  • Consistently adhere to business procedure guidelines
  • Maintain all logs and reporting, documentation, and attention to detail
  • Adhere to all safety procedures
    

Qualifications

Qualifications:

• High school diploma or equivalent (GED)
• One to four years experience supervising or managing similar operations; Mail, print, copy/scan equipment experience preferred
• Knowledge of Microsoft Office (Word & Excel) and computer basics; Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings
• Knowledge of supervisory techniques to manage, motivate and train employees; Ability to prepare reports and present information to clients/customers
• Must have excellent attention to detail and strong critical thinking/problem-solving abilities; Must have customer service skills and be able to maintain a consistent, high level of service
• A valid driver’s license and/or reliable transportation to and from work
• Lifting up to 55 pounds as needed; Standing for long periods of time and walking
• Willingness to cross-train as needed

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [email protected].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.