Inspector III

Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Shift Hours: 8:30 AM - 5:00 PM

About this role:

The Returns and Complaints Inspector III is responsible for overseeing the receipt, inspection, disposition, and documentation of returned medical devices within the Distribution Center. This role leads and supports a team of Inspector IIs in the Complaints Lab while performing inspections and ensuring compliance with quality system and regulatory requirements. The Inspector III also drives departmental metrics and reporting, serves as a key point of contact for issue resolution, and supports continuous improvement within the Returns and Complaints department.

Work Mode
At Boston Scientific, we value collaboration and synergy. This role follows a onsite work model, requiring employees to be in our local office five days per week.

Relocation
Relocation assistance is not available for this position at this time.

VISA
Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time

Your responsibilities will include:

• Lead, coach, and support a team of Inspector IIs within the Returns and Complaints department

• In absence of Group Lead and Supervisor, oversee the day-to-day activities of both Returns and Complaints departments

• Perform and oversee systematic receipt of returned medical devices, including standard returns and complaint-related units

• Conduct and review physical inspections to assess damage, contamination, completeness, labeling, and expiration dates

• Safely handle used, open, and biohazardous medical devices in compliance with quality, safety, and clean room requirements

• Determine, review, and approve product disposition decisions (scrap, restock, or CLE) per established procedures

• Prepare, document, and coordinate shipment of complaint units to the designated Complaint Investigation Site (CIS), ensuring full traceability

• Complete departmental reporting, track performance metrics, and support data-driven improvements

• Assist with monitoring and responding to departmental email communications and resolving issues or escalations as they arise

• Ensure accurate and timely documentation of inspection results, dispositions, and shipments in applicable systems

• Communicate effectively with cross-functional partners and escalate quality or compliance concerns as needed

• Utilize Microsoft Word, Excel, and Outlook to maintain records, reports, and correspondence

• Ensure adherence to quality system procedures and support audits or inspections as required

Required qualifications:

• Minimum of 2+ years of experience working in a clean room environment
• Minimum of 2+ years of experience processing biohazardous medical device returns
• Minimum of 2+ years of experience with GCMS-TW Production System and SAP ECC
• Prior experience in quality, returns inspection, or regulated medical device environment
• Ability to lead or mentor team members

Requisition ID: 624082

Minimum Salary: $ 44616

Maximum Salary: $ 75816

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions : It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.