Service BDC Representative
Join Our Team as a Service BDC Representative! Position: Service BDC Representative The Service Department Business Development Center (BDC) staff member is the initial contact for Customers seeking to schedule an appointment with, or ask questions of, our dealership's Service Department. The primary goal is to set an accurate, quality appointment that enables the dealership to meet the Customer's expectations while sounding helpful and courteous at all times. Why Join Us? Competitive Pay: $17 – $19 per hour Bonuses: Weekly & monthly performance bonus Comprehensive Benefits: Health, dental, and vision insurance Retirement Plan: 401(k) savings plan Paid Time Off: Vacation, holidays, and sick leave Career Growth: Opportunities for advancement within the company Childcare Assistance: Up to $100 per week in reimbursement Education Support: College scholarships for employees' children Key Responsibilities
- Promptly and courteously answer all phone calls using the prescribed word tracks
- Identify all Customer needs for the visit prior to offering an appointment time
- Record Customer information accurately
- Accurate Appointment and Estimated Completion Time
- Lines for Each Customer Concern/Need
- Alternate Transportation Need (Shuttle/Rental/Etc.)
- Valid Contact Information
- Conduct Follow-up and Business Development calls promptly according to the prescribed word tracks
- Assist the ASMs by taking and delivering accurate messages when they are not available for direct calls
- Make a minimum of 60 outgoing completed calls daily
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