Branch Manager

Job Description

Job Description

Description:

Rollstone Bank and Trust is a community bank supported by the strength of our shared services organization, River Run, and banking affiliates Newburyport Bank and Pentucket Bank. Together, we shape the evolution of community banking through innovation and strong partnerships, while preserving the heartfelt service our customers value. Here, you will discover opportunities for professional growth, make a meaningful impact in your local community, and join a team that champions integrity, respect, teamwork, and continuous progress. Where you matter most.

The Branch Manager oversees the daily management of the branch to ensure customer service and operational excellence. Fosters team development, provides coaching to enhance performance while modeling the sales and service standards in the branch and providing exceptional customer experience. Performs a variety of complex duties with the highest degree of accuracy, integrity, and professionalism with sound judgement and a focus on the customer experience.

Leadership & Staff Management

• Lead, coach, and develop branch staff to deliver strong customer service and meet performance goals
• Oversee daily supervision, scheduling, training, and employee development activities
• Conduct one-on-ones, performance reviews, and support corrective action processes
• Partner with leadership to execute sales strategies and drive team success

Branch Operations

• Oversee daily branch operations including transactions, cash handling, ATM balancing, and audits
• Ensure compliance with bank policies, procedures, and regulatory requirements
• Review and approve timecards, reports, and operational documentation
• Support branch opening/closing procedures and overall operational efficiency

Customer Service & Sales

• Deliver exceptional customer service and promote a relationship-based banking experience
• Identify customer needs and recommend appropriate products and services
• Support branch sales goals through referrals, cross-selling, and team coaching

Compliance & Community

• Ensure adherence to all applicable banking regulations and internal policies (including BSA)
• Participate in community engagement and represent the bank at local events

• High school diploma. Associate’s degree preferred.
• Minimum of 3 years of retail banking experience and/or equivalent combination of education and experience in a customer service role.
• Prior supervisory experience strongly preferred.
• Ability to work in any retail branch location as needed.
• Strong knowledge of operational systems and databases.
• Proficient in basic office software.
• Bi-lingual preferred.

Rollstone Bank and Trust is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military.

If you are an individual with a disability and require a reasonable accommodation to complete the application process, you may contact Human Resources at [email protected] or call 978-462-3136.

The salary range represents an estimate based on market data for this position. Final compensation decisions are made based on experience, skills, and internal equity to ensure fairness and consistency across our organization.