Customer Service Associate

Drive-thru/Warehouse Customer Service Team Member

Cape Cod Lumber, an employee-owned company, is looking for drive-thru/warehouse customer service team members.

This individual will assist customers in our drive-thru lumber yard, locating and loading lumber & building materials onto the customer's vehicle. He/She will also assist in keeping areas stocked, safe, and clean.

Forklift truck experience preferred. Must have a valid driver's license. Must be able to work outside year-round in a fast-paced environment. Lifting a minimum of 80 lbs. is required. Individuals must be positive, upbeat, and possess strong customer service skills. Accuracy is also a must.

You will also be asked to assist in other areas of warehouse and yard as needed.

CCL offers a competitive wage and great benefits, including a 401K with company match and an ESOP (Employee Stock Ownership Plan)!

Physical and drug screen required prior to employment. CCL is an Equal Opportunity Employer. No telephone calls, please.

Summary:

Services customers, stores material and product in their area of responsibility and maintain a clean and safe workplace. Always keeping in mind the customer's needs, follow the CCL Mission Statement (CARE) and maximize the profitability of the Company by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Must be willing to contribute to any area needed for the betterment of Cape Cod Lumber.
• Customers are to be greeted and waited on in a prompt and courteous manner.
• Marks customer slips for accuracy of listed items.
• Alternate as back-up to gate guard.
• Marks materials with identifying information.
• Opens lifts, crates and other containers.
• Always stores material in a safe and protected manner.
• Uses computer to check inventory.
• Maintain a high level of organization and housekeeping.
• Perform duties in a safe manner and remain alert to any unsafe working conditions.

Qualifications:

• Must have moderate mathematical skills for use in tallying and conversions.
• Must possess excellent customer service skills.
• Must be able to work well with and get along with others.

Physical Demands:

• Must be able to lift 80 lbs. minimum.
• Must be able to work outside 12 months a year and be tolerant of heat and cold.

Work Environment:

• Must be able to work in a fast paced environment.
• Ability of prioritize work load and handle multiple tasks simultaneously.
• Report to work in a groomed and professional manner.