Provider Business Operations - Director Save for Later Remove job

Job Title Provider Business Operations - Director Job Category Operations Consulting Level Director Specialty/Competency Operations Strategy Industry/Sector Not Applicable Job Type Regular Time Type Full time Travel Requirements Up to 80% Start Year 2026 Job ID 685758WD Location(s) NC-Raleigh, NC-Charlotte, IL-Chicago, FL-Jacksonville, DC-Washington, OH-Cleveland, MO-Kansas City, TX-Dallas, NV-Las Vegas, CA-Los Angeles, MA-Boston, US-Hybrid, NY-New York, TX-Houston
At PwC, our people in Corporate Technology Strategy consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As part of the Corporate Technology Strategy team at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Lead in line with our values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
• Balance long-term, short-term, detail-oriented, and big picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances, creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.
• Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.

The Opportunity 

As part of the Corporate Technology Strategy team, you will support delivery of digital and technology transformation engagements . Y ou will utilize your deep technology skills to support delivery of digital transformation engagements across the entire lifecycle.

As a Director in PwC’s Strategy Platform, you’ll serve as a senior leader within our Provider Business Operations team, driving large-scale, tech-enabled transformation programs for healthcare providers.

You will focus on creating meaningful impact for national and regional health systems by advising them on how to leverage technology and operational excellence to achieve strategic goals, including growth and scale, post-merger integration, cost reduction, and the industrialization of differentiated offerings and services. You will bring deep functional and technical expertise across our priority areas of finance, supply chain, HR, workforce management, shared services, and related administrative and operational domains.

Res ponsibilities

• Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies

• Build technology solutions using AI and other platforms to enable outstanding client outcomes

• Lead large-scale healthcare transformation programs across finance, HR, supply chain, and operations and drive strategic alignment, governance, and high-quality delivery

• Advise healthcare executives by translating strategies into actionable plans that drive operational, financial, and workforce improvements, engaging diverse stakeholders

• Manage workstreams in program management, technology transformation, change management, and user adoption, while developing multidisciplinary teams and sector specialization

• Drive business development through opportunity identification, proposal shaping, and fostering client relationships to enhance PwC’s market position

• Enhance delivery and practice by creating innovative tools, AI accelerators, and automated solutions that improve efficiency and client outcomes

• Codify industry standard practices and lessons learned to support pursuit success, delivery readiness, and continuous improvement of offerings

What You Must Have

• Bachelor’s degree 

• At least 10 years of consulting and/or healthcare provider industry experience, including 5 years leading significant components of large, complex business- and technology-enabled transformation programs , as well as using technology to solve complex technology strategy problems.

• Thought leader-level experience across administrative and operational functions within healthcare provider organizations (e.g., finance, supply chain, HR, workforce management, shared services)

• Thought le ader-level experience with enabling platforms (Oracle, Workday, UKG)

• Understanding and experience executing the software development lifecycle in large enterprise

What Sets You Apart 

• Master’s degree preferred 

Core Technology Strategy Skills

• Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity)

• Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis

• Knowledge of enterprise architecture concepts and common architecture frameworks

• Experience assessing IT capabilities and identifying gaps to better align technology with business needs

• Ability to support performance management through KPIs/OKRs, dashboards, and governance processes

• Experience supporting IT governance, process design, and role clarity within modern operating models

Digital & AI Strategy Skills

• Experience using GenAI / Agentic tools for analysis, research, or workflow automation

• Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks

• Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers

• Ability to support workforce strategy initiatives including skill assessments and capability-building plans

• Experience supporting technology-enabled change management, including stakeholder engagement and adoption planning

Provide r Business Operations Skill s

• Demonstrating experience owning substantive components of pursuit strategy, proposal development, win themes, or solution design

• Possessing experience with operational improvement, functional redesign, and performance transformation at scale

• Having familiarity with automation, analytics, or AI-enabled approaches that accelerate delivery and enhance outcomes

• Exhibiting proven commercial instincts with hands-on experience shaping and supporting pursuits, proposals, and competitive positioning

• Being skilled at operating in dynamic, ambiguous provider environments while simplifying complexity, making sound judgments, and driving decisive action

• Ability to lead cross-functional teams and advise executives in large health systems or integrated delivery networks

Learn more about how we work:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:

#LI-Hybrid