Medical Assistant/Patient Service Specialist

POSITION SUMMARY:

This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email.

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Works closely with providers to assist in delivering world-class care to patients.

• Room’s patients and prepares the patient for the provider visit.

• Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.

• Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.

• Obtains required consents, completes required forms as needed for specific visit types.

• Performs office testing as needed. Required to perform controls on certain in office tests.

• Performs EKGs as ordered.

• Chaperones Providers as required.

• Administers vaccines and medications as ordered by provider following BMC policies.

• Stocks rooms and monitors expiration of supplies in exam rooms.

• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.

• Register’s patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.

• Schedules patients' appointments and appropriate testing for patients as directed.

• Follows scheduling rules and direct schedules patient visits in other practices.

• Performs pre-visit planning daily for all upcoming scheduled appointments.

• Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.

• Responsible for informing manager of all clinical or administrative supply needs or assisting with ordering.

• Responsible for obtaining prior authorizations and/or insurance referrals as per practice need.

•(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

EDUCATION:

• High School Diploma or equivalent required.
• Education from approved medical assistant program or equivalent preferred.

EXPERIENCE:

• One to three years as a medical assistant preferred.

KNOWLEDGE, SKILLS & ABILITIES (KSA):

• Strong customer service excellence expected.

• Excellent communication and interpersonal skills required.

• Must be able to work independently with little supervision.

• Adheres to all BMC policies.

• Always uses discretion to ensure patient confidentiality.

Equal Opportunity Employer/Disabled/Veterans

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