Assistant Store Manager

Job Title: Assistant Manager

Company : Tiny Hanger

Location : Wellesley, MA

Job Description:

Tiny Hanger, a charming and beloved children's clothing boutique in Wellesley, is seeking an enthusiastic and dedicated Assistant Manager to join our team. We pride ourselves on offering a carefully curated selection of high-quality children's apparel and accessories and Jellycat toys, along with exceptional customer service. As Assistant Manager, you will play a crucial role in supporting the store's operations, driving sales, and fostering a positive and welcoming environment for both customers and staff.

Responsibilities :

◦ Lead by example, providing outstanding customer service and ensuring all customers have a positive shopping experience.

◦ Help oversee sales associates on product knowledge, sales techniques, and customer service standards.

◦ Assist customers with product selection, sizing, and styling.

◦ Process sales transactions efficiently and accurately.

◦ Resolve customer inquiries and complaints in a professional and timely manner.

◦ Manage web orders with Manager

◦ Assist the Store Manager in overseeing daily store operations, including opening and closing procedures,cash handling, loss prevention and inventory management.

◦ Ensure the store is visually appealing and well-maintained, adhering to merchandising standards.

◦ Lead receiving and processing new merchandise, ensuring accurate inventory levels.

◦ Work with the other locations to coordinate merchandise is appropriately stocked

◦ Collaborate with the buying team to ensure the store's merchandise assortment meets customer needs and reflects current trends.

◦ Implement effective visual merchandising displays to showcase products and drive sales with Manager.

◦ Assist team with local marketing initiatives and merch to increase brand awareness and drive foot traffic. Assist with all events including outreach, production, day of event tasks for events such as JellyCat launches, Silhouettes, Book readings and assist with creation of new events.

◦ Assist Manager with Visual Merchandising of all products including ensuring JellyCats are fully stocked and look pleasing to customers. Be on top of trends and merchandise to promote best sellers. Assist with JellyCat reorders.

◦ Motivate and inspire the team to achieve sales goals and provide exceptional customer service.

◦ Foster a positive and collaborative work environment.

◦ Provide constructive feedback and performance evaluations to sales associates in conjunction with the Manager

.

Requirements :

• Retail Experience: Prior experience in retail management or a supervisory role, preferably in a children's boutique or similar setting.
• Passion for Children's Fashion: A genuine interest in children's clothing and JellyCats.
• Leadership Skills: Proven ability to lead, motivate, and develop a team.
• Customer Service Excellence: Exceptional communication and interpersonal skills, with a focus on building strong customer relationships.
• Sales Acumen: Strong sales skills and a proven track record of achieving sales targets.
• Organizational Skills: Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment.
• Problem-Solving Skills: Ability to identify and resolve issues effectively and efficiently.
• Flexibility: Availability to work a flexible schedule, including weekends and holidays.
• Can lift 30 lbs,and go downstairs and use ladder
• College degree helpful

Benefits :

• Competitive compensation
• Employee discount on merchandise
• Paid accrued sick & vacation time
• Opportunities for professional development and growth
• A fun and rewarding work environment in a beloved children's boutique

To Apply:

Please submit your resume and a cover letter expressing your interest in the position and highlighting your relevant experience to [email protected]. We look forward to hearing from you!

Note: Tiny Hanger is an equal opportunity employer committed to creating a diverse and inclusive workplace.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Wellesley, MA 02482 (Required)

Ability to Relocate:

• Wellesley, MA 02482: Relocate before starting work (Required)

Work Location: In person