Office Manager

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

SERVPRO of Salem, Peabody, Marblehead is hiring an Office Manager !

Benefits
We offer one of the best benefit packages in the industry!:

• Competitive compensation w/performance bonuses
• 401k w/match and profit share
• Company sponsored health, dental and vision plan
• Professional development

And more!

As the Office Manager, you will manage, train, lead, and motivate the office team, while playing a key role in various other office processes. If you are organized, self-motivated, have superb interpersonal skills, and truly enjoy providing exceptional service, you might be the perfect candidate!

Key Responsibilities
Manage office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting/HR Administrators.
Maintain professional office culture.
Coordinate franchise interdepartmental communication and activities.
Ensure delivery of appropriate training and onboarding to all office personnel.
Plan and facilitate monthly team meetings.
Facilitate completion of mid-year and annual employee reviews.
Monitor National Accounts program compliance.
Manage subcontractor certifications, insurance, and other documentation needs.
Manage and maintain local and SERVPRO compliance information for the Storm Program.
Oversee franchise compensation/payroll and staffing plan.
Manage and disposition lead sources.
Complete daily bookkeeping activities.
Prepare and analyze financial reports, including divisional performance.
Manage Accounts Payable, Accounts Receivable, and cashflow.
Monitor federal/state compliance and training completion regarding risk management.
Act as the Subject Matter Expert for all office related technology and processes.
Ensure employment file and records accuracy.
Complete application process for Preferred Vendor programs.
Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals/targets.
Ensure timely submission of Royalty Reports.
Develop and maintain office division annual plan and manage performance.
Assist Senior Leadership Team as needed.
Perform other job duties as assigned.

Position Requirements
5+ years of office, accounting, or customer service management experience
Experience in building a strong team with tangible leadership skills
Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone of voice
Self-motivated and goal-oriented with the ability to multi-task
Capability to work in a fast-paced, team-oriented office environment
Solid organizational and planning capabilities with strong attention to detail
Ability to learn new software and proprietary software
High school diploma/GED, college degree preferred
Proficiency in Microsoft Office and QuickBooks or equivalent accounting software
IICRC certifications preferred
Xactimate certifications preferred
Construction management experience preferred
Ability to successfully complete a background check subject to applicable law
Customer service industry experience a plus
Bilingual a plus

Skills/Physical Demands/Competencies
This is a role in a fast-paced office environment. Ability to successfully complete a background check subject to applicable law

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.