Medical Receptionist
- Verifies and authorizes patient insurance coverage and eligibility
- Updates demographics and other patient information including necessary consent and other documents
- Collects and posts patient co-payments and other outstanding balances. Maintains collection records and makes daily cash deposits as assigned
- Schedules patients accurately, according to department protocols and provider preference
- Provides education, estimate preparation and other pre-appointment instruction as needed
- Provides routine information on procedures and standard policies and refers matters to the appropriate person within the department/site
- Resolves patients' questions regarding clinic schedules and billing concerns
- Performs cashier functions, end of day processing and reconciliation and prepares accurate site deposit
- Accurately and appropriately documents information in the electronic medical record system
- Receives and processes incoming and outgoing insurance referral requests based on department protocol. Collaborates with staff, patients, and providers as needed to ensure patients have completed referrals and signed waivers as necessary. May enter referral information into Epic System
- Completes follow-up and documentation as needed
- Performs appropriate action regarding No Show, Cancellations, Recall, Waitlist and Reschedule lists, per established guidelines. Follows up with the patient, provider, etc. as needed
- Processes personal in-basket and department pool encounter in Epic in a timely and appropriate manner
- In conjunction with department leadership and training, acts as an educator to new PSS staff
- Processes department and provider mail and faxes in a timely and appropriate manner
- May escort patients to examination rooms
- Able to identify when patient-related issues need urgent attention and escalate to nursing or provider and/or leadership as needed
- Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
- Complies with established departmental policies, procedures and objectives
- Participates in learning opportunities provided through the learning management system
- Participates in departmental meetings and huddles as directed by department leadership
- Regular, reliable, and predictable attendance is required
- Performs other similar and related duties as required or directed
- May be asked to provide coverage at nearby sites if needed
- High School Diploma/GED (or higher)
- 1+ years of customer service experience
- Intermediate level proficiency in the use of Microsoft applications (including Outlook, Word, Excel)
- Access to reliable transportation and valid US driver's license
- Experience working in a healthcare setting or other related administrative setting with one to three years of relevant office experience
- Experience with electronic health records preferred
- Bilingual
- Ability to think critically and exercise sound judgment and manage multiple priorities and deadlines
- Excellent communication, customer service, interpersonal and organizational skills
- Willingness to learn and be an active member of a healthcare team
- PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
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