Patient Access Manager
- Instill Trust and Value Differences
- Patient and Community Focus and Collaborate
- Ensure Accountability and Build Effective Teams
- Drive Vision and Purpose and Optimize Work Processes
- Develop, implement, and evaluate patient access programs in accordance with federal, state, and institutional standards.
- Determine operational strategies through needs assessments, reporting tools for referral and template management, denials management, performance reviews, capacity planning, process improvements, and cost/benefit analysis.
- Recruit, select, develop, and evaluate professional and support staff.
- Manage effective utilization of resources to meet established goals.
- Develop policies, procedures, and competencies that integrate medical, nursing, and psychosocial plans of care to meet patient and family needs.
- Plan and implement call center strategies, operations, and financial review strategies; improve systems and processes; manage staff.
- Participate in service quality improvement programs focused on family-centered care principles.
- Serve on committees, task forces, and multidisciplinary performance improvement teams.
- Analyze data to identify opportunities for care improvement; monitor compliance and resolve problems or complaints.
- Assist with strategic planning and workflow implementation to achieve budgeted volumes, revenue, and patient needs.
- Analyze and resolve claims denials; establish proper billing procedures in accordance with state and federal guidelines.
- Collaborate with Patient Financial Services to update billing changes as required by regulations.
- Provide BI support on patient access team metrics.
- Support and develop training programs for Patient Access Center activities, including implementation of training materials.
- Define and optimize the patient scheduling experience, incorporating customer feedback to improve the journey.
- Maintain professional expertise through continuing education; identify staff development needs and maximize educational opportunities.
- Assist with recruitment and onboarding of new staff and providers.
- Utilize continuous improvement approaches to measure performance against standards.
- Communicate regularly regarding client interactions, referral statistics, and phone system performance.
- Promote shared decision-making and staff engagement in ambulatory practice operations.
- Encourage evidence-based practice and incorporate research findings into standards of care.
- Serve as an advisory resource to leadership and staff, ensuring exceptional consumer experience and service excellence.
- Perform other duties as assigned.
- Bachelor’s degree in business, healthcare management, finance, nursing, or a related field.
- Minimum of 2 years management experience in ambulatory practice and patient access.
- Exposure to inpatient and outpatient settings.
- Supervisory responsibility for up to 30 FTEs.
Recommended Jobs
Financial Reporting Analyst
: Simply Business is a digital insurance brokerage that specializes in one thing: protecting the businesses our customers are working hard to build. We're doing this by simplifying the insurance-buyi…
Paralegal - General Liability - Insurance Defense
At Chartwell, we don’t just serve clients—we live our values. With over 300 attorneys in 30+ offices nationwide, we’re a fast-growing civil litigation firm built on collaboration, innovation, and int…
Machinist
Job Title: Machinist Pay: $30 - $40/hr Shift: 7:00am - 3:30pm, Monday - Friday Job Description We are seeking a skilled Machinist to join our manufacturing team. The ideal candidate will …
Senior Software Engineer- 55ip
Job Description 55ip, a fully owned subsidiary of J.P Morgan Chase, is looking for a senior software engineer with expertise in Python & related technologies and passionate about delivering innovat…
Primary Therapist
Primary Therapist Location: On Site - Springfield, Massachusetts Department: Clinical Services Reports to: Clinical Director Salary: Competitive, based on licensure and experience …
Defined Benefit Plan Consultant / Actuarial Analyst
Location Note: Remote The Purpose of Your Role: The Defined Benefit Plan Consultant position is for retirement plan professionals who are passionate about client service and defined benefit pl…
Commercial Loan Servicing Specialist
SUMMARY/OBJECTIVE: The Commercial Loan Servicing Specialist is responsible for a wide variety of tasks related to the servicing of commercial loans. ESSENTIAL FUNCTIONS: Responsible for provi…
Sales Associate III
Coach Wrentham, MA, US Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our home…
Pest Control Technician
Pest Control Technician. Location: Malden, MA. Company: Yankee Pest Control. Join the Team at Yankee Pest Control! Founded and based in Malden, Massachusetts , Yankee Pest Contro…
Event Assistant
Major Food Group is seeking a passionate and motivated Events Assistant to join our Boston team! Major Food Group (the powerhouse restaurant group behind Carbone, THE GRILL, Sadelle’s and mo…