Retail Customer Service Cashier

Job Description

Job Description

Description:

Join Our Team & Make a Difference in Our Community!

Norfolk Hardware & Home Center has been a Boston based business since 1934. We serve our customers and embrace our neighborhood. We're searching for a passionate and empathetic Customer Experience Champion to join our vibrant team. In this role, you'll be the face of our company, building strong relationships with our valued customers and ensuring they receive exceptional support. Our store is open 6:30am to 6:00pm, Monday through Saturday and 10:00am-4:00pm on Sundays.

We are looking for full-time employees who can work these hours. We are conveniently located on MBTA bus routes 21 and 26.

Here's what you'll do:

• Go above and beyond to understand and address customer concerns with a warm and friendly approach.
• Proactively identify and resolve issues, exceeding customer expectations at every turn.
• Become an advisor to our customers, guiding them through our products and services with ease.
• Contribute to a positive and supportive team environment, sharing your knowledge and best practices.
• Be a champion for our community, actively participating in initiatives that strengthen our connection with our customers.
• Efficiently process customer transactions at the checkout counter, ensuring accurate order entry and payment processing.
• Accurately handle cash, credit cards, and other forms of payment.
• Maintain a balanced cash drawer and follow all cash handling procedures.
• Provide customers with accurate change and receipts.

What we're looking for:

• 1+ year of customer service/cashier experience (preferably with one employer)
• Hardware store experience desired
• A genuine passion for helping others and building strong relationships.
• Excellent communication and interpersonal skills.
• A curiosity in our business and desire to learn all aspects and grow with Norfolk
• A proactive and solution-oriented mindset with a strong work ethic.
• The ability to thrive in a fast-paced environment while maintaining a calm and professional demeanor.
• Strong mathematical skills and the ability to handle money accurately.
• A strong desire to grow and develop within a customer-centric organization.
• Ability to be professional at all times with customers and co-workers.
• Able to work full-time hours, 5 days a week including regular Saturdays

Why join us?

• Be part of a company that values employees and fosters a positive and inclusive work environment.
• Make a tangible impact on the lives of our customers and contribute to the success of our thriving community.
• Enjoy competitive benefits, opportunities for growth, and a chance to build a rewarding career.

Some Physical Requirements: Neat and presentable appearance• Professional demeanor• Able to stand for long periods• Frequently needed to walk the store and occasionally climb step stool or ladder• Able to communicate verbally with customers• Able to read computer screens and price tags with small print• Occasionally required to lift and/or move up to 25 lbs.• Occasionally exposed to outside weather conditions.

PM19