Order Processing Coordinator
Job Responsibilities:
- Strong customer focus.
- Provide our customers with the highest levels of customer service in a demanding and challenging environment on a consistent daily basis.
- Manage service and service sales orders to ship day of order being booked when stock is available in local warehouses.
- Prioritize logistics needs when necessary; communicate with warehouse operations and logistics team to in order to meet delivery requirement.
- Follow existing processes and procedures to ensure daily execution of operating standards and service level agreements.
- Ability to effectively communicate with professionalism and positive attitude with various individuals/groups.
Skills:
- Must possess thorough understanding of customer service, supply chain, logistics and transportation method service requirements in order to ensure optimal day-to-day management of orders.
- Ability to work in a dynamic, fast past and global environment.
- Detailed and multi-task oriented, strong interpersonal skills, critical thinking, and problem-solving skills.
- Experience with logistics, ERP, and warehouse related software.
Education/Experience:
- Priority setting – functions effectively in a fast paced and dynamic environment, ability to focus on what is important, copes with change, can shift gears when necessary.
- Decision making / Problem solving – can make decisions in a timely manner based on analysis and good judgment that suits customer’s demand.
- Utilizes logic to solve issues and look beyond the scope to provide the upmost customer satisfaction.
- Understand how to get things done within our network.
- Drive for positive results – pushes for results that exceed expectations.
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