Housekeeping Manager (NE)
• High school diploma or GED; 1 year experience in the housekeeping or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Housekeeping Operations and Budgets
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inspects guestrooms on a daily basis.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Schedules employees to business demands and for tracks employee time and attendance.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to individuals.
• Celebrates successes and publicly recognizes the contributions of team members. Providing and Ensuring Exceptional Customer Service
• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Recommended Jobs
Manufacturing Specialist, External Manufacturing Quality- Contract
This is a hybrid role in Needham, MA office This is a salaried, contract role until the end of 2026 Salary: $143K – $155K Our Culture: Why work with us? At Candel, our people drive our …
Engineering Tech 1
Job Details: ~Review work provided by Client and assess requirements of scopes. ~Provide engineering support during construction, including post-construction reviews to ensure all applicable engin…
Mental Health Therapist (LCSW, LICSW, LMHC, MHC, LMFT)
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives …
Account/Project Manager
Job Title: Project Manager Department: Client Services Blended Roles: Project/Account Manager, Business Development and Admin Job Type: Contract to hire Reporti…
AI Engineer
AI Engineer Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. …
Clinical Diabetes Specialist - Boston, MA
About Beta Bionics Beta Bionics, Inc. is a medical technology company dedicated to bringing innovative type 1 diabetes management solutions to the many, not the few. We are committed to bringing b…
Commercial Flooring Careers
QuestMark Flooring - Springfield, MA - Full Time *Salaried and hourly positions available - SIGNING BONUS* **QuestMark is looking for local experienced employees** Join our fast-growing servic…
Assistant Manager
Duties and Responsibilities: Working cooperatively with the Store Manager to create a pleasant and hospitable work environment, maintain excellent customer service relationships, and hold staff ac…
Pediatric Gastroenterology Physician, Pediatrics, Boston Medical Center
The Boston University Chobanian and Avedisian School of Medicine and Boston Medical Center (BMC) seek a full-time board certified/board-eligible Pediatric Gastroenterology Physician. We are looking f…