Accounts Receivable and Billing Specialist

Full-time

Description

The Austen Center is dedicated to promoting resilience and self-direction in adults with complex psychiatric problems. Most of our treatment plans are private-pay and out-of-network. We are seeking an experienced Accounts Receivable & Billing Specialist to join our team and serve as the primary financial liaison between patients, families, clinical staff, and our business office.

The Accounts Receivable & Billing Specialist is responsible for managing all aspects of patient billing, insurance claims, and accounts receivable. This role ensures accurate financial processes, provides clear communication to patients and families, and supports the business office in maintaining compliance and efficiency.

Key Responsibilities

• Conduct financial orientation for new admissions, including prepayment collection, billing overview, and insurance expectations.
• Generate and send invoices promptly; record and reconcile all accounts receivable transactions.
• Monitor outstanding balances and follow up with responsible parties to ensure timely payment.
• Submit insurance claims accurately and on time; resolve claim denials and discrepancies.
• Prepare regular AR aging reports and assist with audits and budgeting processes.
• Guide patients and families through the Financial Assistance Policy (FAP) and review applications for compliance.
• Respond to inquiries regarding billing and insurance; provide clear explanations and resolve concerns.
• Collaborate with the Resource Management Committee and the Director of Finance on AR and insurance matters.
• Provide backup support for other business office functions and special projects as needed.

Benefits

• Health Insurance: Medical, Dental, and Vision (starting day 1)
• Disability and Life Insurance
• Flexible Spending Account and Health Reimbursement Account
• Retirement Plan: 403(b) with employer contribution
• Generous Paid Time Off and 12 Paid Holidays
• Employee Assistance Program
• Free meals during working shifts
  
  

Requirements

• Associate's degree in the business field or relevant education and experience, Bachelor’s preferred.
• 3-5 years of experience in insurance billing and accounts receivable required; experience in a private pay medical facility is a plus.
• Strong understanding of insurance processes and reimbursement procedures.
• Excellent interpersonal and communication skills; ability to compassionately support patients and families.
• Detail-oriented with strong organizational and problem-solving abilities.
• Proficiency in billing software and Microsoft Office Suite.

Salary Description

$28-$30 per hour